Product Owner - AI
Product Owner - AI
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Job Description
As a Product Owner for AI you are expected to have a good understanding of the following technologies:
Conversational AI: NLP spaCy NLTK Hugging Face Transformers ASR STT TTS NLU Dialogue Management
Generative AI: LLMs TensorFlow PyTorch Keras Transformers RAG Langchain Llama Index Hugging Face
General AI: sklearn DNN RNN LSTMs Supervised Learning Unsupervised Learning
Responsibilities
Discover and refine business use cases of AI in customer care.
Organize and prioritize the backlog according to business value and customer needs.
Collaborate with other Product Owners and work in an agile crossfunctional team structure.
Plan AI initiatives aligned with the product vision.
Global Responsibility
Oversee our selfservice offering through all channels including chat voice and email using technologies such as (Conversational) IVR Speech Recognition Chatbots Natural Language Understanding Voice Biometrics and Language Models.
Design present and train customer selfservice conversations for Expertflow partners and clients in English ideally also in Arabic and French globally.
Assume functional leadership for this capability define our functional strategy manage our relationship with AI vendors and Hugging Face Open Source models and define the technical skills that we should maintain within our employees.
Define our functional offering and describe it on our website and blog posts.
Acquire sufficient technical depth to implement conversation flows on your own enabling you to present with authority and knowledge.
Lead our AI team functionally and interact daily with the project implementation teams across Africa our product development team in Pakistan and sales and partners globally.
Requirements
Qualifications:
Educational Background: Master s degree in Engineering Computer Science or a related field.
Proven Experience: Demonstrated success in a senior role focused on AI technologies ideally with experience in Product Management. Strong ability to communicate complex AI products and services clearly.
Domain Expertise: Indepth experience with AI technologies including large language models (LLMs) AI engines natural language processing (NLP) and machine learning frameworks (e.g. TensorFlow PyTorch). Experience with AIdriven conversational design and integration with voice or chatbots is highly desirable.
Technical Proficiency: Proficiency in deploying AI models and working with AI tech stacks. Familiarity with cloudbased AI platforms such as AWS Google Cloud AI or Microsoft Azure AI is a plus.
Leadership Skills: Strong organizational decisionmaking and leadership abilities. Capable of driving AI projects forward and making impactful decisions.
Language Skills: Fluent in spoken and written English.
Preferred Experience: Knowledge in Business Administration Product Management Marketing or related fields. Familiarity with Agile tools like Jira AHA! Confluence and SAFe principles.
Benefits
What We Offer:
Impactful Role: Take an active role in shaping the growth and success of Expertflow driving the development of our cuttingedge AI products.
Innovative Environment: Be part of a dynamic fastgrowing international IT company where innovation and personal growth are at the forefront.
Flexible Workspace: Enjoy a personal workspace in one of our offices with the option to work from home as well.
Inclusive Culture: Thrive in an openminded company culture that values and respects individuality.
Join Us:
If you re excited about making a significant impact in a fastpaced international environment we d love to hear from you. This is your chance to shape the future of AIdriven customer engagement solutions and contribute to the growth of a global industry leader.
Experience: Minimum of 2 years of professional experience in full-stack development. Proven experience in developing and deploying web applications using ASP.NET Core. Experience working in an Agile/Scrum development process. Soft Skills: Strong problem-solving skills. Excellent communication and teamwork abilities. Ability to work independently and manage time effectively. Attention to detail and a commitment to writing clean, maintainable code. Quick learner with the ability to adapt to new technologies rapidly. Educational Background: Bachelor s degree in Computer Science, Information Technology, or a related field, or equivalent work experience. Additional Requirements: Ability to learn quickly and adapt to new technologies. Experience with CI/CD pipelines is a plus. Strong understanding of security best practices in web development.
Employment Type
Full Time
