Insurance Customer Service
Insurance Customer Service
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Job Description
This is a remote position.
Role Name: Insurance Customer Service a
Schedule:
- Fulltime 9am to 6pm
Client Timezone: Central Time (CT)
Client Overview
Join a thriving property and casualty insurance company based in Oklahoma specializing in home and auto coverage. This established firm with roots in both the US and Australia is seeking talented individuals to support its growing customer base. As a key player in the insurance industry the company prides itself on providing topnotch service and tailored solutions to protect clients valuable assets.
Job Description
As an Insurance Customer Service and Sales Representative you ll be at the forefront of client interactions providing expert guidance and support in the dynamic world of property and casualty insurance. This role offers an exciting blend of customer service sales and technical expertise. You ll use a proprietary quoting system to process insurance requests explain complex coverage options and build strong relationships with clients. Your ability to talk the talk in insurance will be crucial as you navigate conversations about specific policy details deductibles and specialized coverage options. This position is perfect for those who thrive in a fastpaced environment and are passionate about helping people protect what matters most to them.
Responsibilities
- Generate accurate insurance quotes using our cuttingedge proprietary system
- Explain coverage options deductibles and policy intricacies to clients with clarity and confidence
- Handle sensitive customer information with utmost care and confidentiality
- Provide toptier customer service building rapport and fostering longterm client relationships
- Assist with crucial backoffice tasks related to policy processing and management
- Engage in consultative sales guiding clients towards optimal insurance solutions
- Answer complex queries about specific insurance terms and concepts (e.g. Cover J wind and hail coverage)
- Collaborate with the team to ensure smooth policy processing and exceptional client experiences
Requirements
- Proven experience in property and casualty insurance with a focus on home and auto coverage
- Indepth understanding of insurance terminology and concepts
- Exceptional verbal and written communication skills in English
- Ability to break down complex insurance terms into easily digestible explanations
- Proficiency in using computer systems and adapting to new software for quoting and policy management
- Meticulous attention to detail especially when handling sensitive customer data
- Strong customeroriented mindset with a knack for building and maintaining relationships
- Ability to work independently and adapt to a dynamic fastpaced environment
- Comfortable working with USbased clients in the Central Time zone
Proven experience in property and casualty insurance, with a focus on home and auto coverage In-depth understanding of insurance terminology and concepts Exceptional verbal and written communication skills in English Ability to break down complex insurance terms into easily digestible explanations Proficiency in using computer systems and adapting to new software for quoting and policy management Meticulous attention to detail, especially when handling sensitive customer data Strong customer-oriented mindset with a knack for building and maintaining relationships Ability to work independently and adapt to a dynamic, fast-paced environment Comfortable working with US-based clients in the Central Time zone
Employment Type
Full Time
