Service Quality Manager
Service Quality Manager
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Job Description
We are looking for an energetic driven and detailoriented Service Quality Manager. Our Service Quality Manager plays a key role in our travel team building itineraries crafting emails performing hotel rate checks arranging concierge services corresponding with suppliers and building relationships with our trusted supplier network and clientele. To be a successful travel coordinator you should have a passion for travel and a desire to inspire others to make their travel dreams come true.
RESPONSIBILITIES
- Support in writing emails to clients
- Research destination culinary and activity recommendations
- Correspond with suppliers to coordinate curated travel arrangements
- Create and keep client travel documents and invoices updated
- Completes travel arrangements for clients with air hotel car and other ground transportation vendors at the lowest possible fares. Utilizes preferred vendors to minimize expense
- Participates fully as a team member to assist as needed in completing all functions related to servicing the travel needs of the staff including ticket/itinerary processing clerical functions travel credits etc.
KNOWLEDGE SKILLS & QUALIFICATIONS
- Degree in Marketing Hospitality Travel & Tourism or Business a plus
- Related travel experience and industry knowledge is essential
- A passion for travel
- Highly organized with a strong attention to detail
- Selfdriven in an autonomous remote environment
- Ability to set goals and develop achievable timelines to hit them
- Ability to speak multiple languages will be highly regarded
REQUIREMENTS
- A dedicated home work environment including:
- A computer
- Cell phone
- Highspeed internet
- Minimal distractions
Remote Work :
No
Employment Type
Full Time
