MS Technical Support Specialist
MS Technical Support Specialist
Posted on :
24-09-2024
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Job Description
About the Role
As a Technical Support Specialist you will be responsible for resolving customer issues ensuring customer satisfaction and contributing to the overall success of our enterprise.
Key Responsibilities
- Technical Support: Diagnose troubleshoot and resolve technical issues related to our products and services.
- Customer Satisfaction: Provide excellent customer service by effectively communicating with customers and resolving their issues promptly.
- Case Management: Create and manage cases ensuring accurate documentation and timely updates.
- Knowledge Sharing: Contribute to knowledge base articles and participate in knowledge sharing initiatives.
- Continuous Learning: Stay updated on the latest Microsoft technologies and industry trends.
Qualifications
- Language Skills: Fluent in French (C2) and proficient in English (B2).
- Technical Expertise: Advanced technical knowledge of Windows Operating Systems networking Microsoft productivity suite and Active Directory.
- Certifications: Preferred certifications include MCSE or Cisco.
- Experience: 23 years of experience in helpdesk or system administration preferably in a medium to large business environment.
- Education: Bachelors degree in Science Math Engineering or Computer Science.
Benefits
- Base salary of 1350 monthly gross.
- Performancebased bonus of up to 500 monthly.
- Fully paid training of 30 working days.
- MondayFriday schedule from 10:00 AM to 19:00 PM.
Skills and Competencies
- Strong communication skills both written and spoken.
- Excellent customer service orientation.
- Ability to work independently and as part of a team.
- Problemsolving and analytical skills.
- Attention to detail and organizational skills.
- Ability to adapt to a fastpaced environment.
Join Our Team
We encourage you to apply if you are a passionate and dedicated individual looking for a challenging and rewarding career. Please submit your resume.
Remote Work :
No
Employment Type
Full Time
Key Skills
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