Technical Support Engineer
Technical Support Engineer
Posted on :
24-09-2024
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Job Description
Job Summary:
The Technical Support Engineer will be responsible for providing highquality technical support to our clients troubleshooting issues and ensuring customer satisfaction. The ideal candidate will have strong problemsolving skills technical expertise and a passion for helping others.
Key Responsibilities:
- Provide technical support to clients via phone email and chat.
- Diagnose and troubleshoot software and hardware issues.
- Guide customers through stepbystep solutions.
- Document and track customer issues and resolutions in the ticketing system.
- Collaborate with the development team to resolve complex issues.
- Conduct remote sessions to assist with installations configurations and upgrades.
- Create and update technical documentation and knowledge base articles.
- Stay uptodate with the latest industry trends and technologies.
- Participate in oncall rotation to provide afterhours support as needed.
Qualifications:
- Proven at least 2 years of experience as a Technical Support Engineer or similar role.
- Strong knowledge of operating systems (Windows macOS Linux) and networking.
- Familiarity with remote desktop applications and help desk software.
- Excellent problemsolving and communication skills.
- Ability to explain technical concepts to nontechnical users.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team.
- Bachelors degree in Computer Science Information Technology or related field preferred; relevant certifications (CompTIA A Network) are a plus.
Remote Work :
No
Employment Type
Full Time
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