Swedish-speaking Service Desk yst In Budapest
Swedish-speaking Service Desk yst In Budapest
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Job Description
Exciting Opportunity: Swedishspeaking Service Desk Analyst in Budapest!
Position: Service Desk Analyst
Location: Budapest Hungary
Work Model: Hybrid (blend of onsite and remote)
Employment Type: Fulltime
Remuneration: Competitive Base Salary
Are you fluent in Swedish and passionate about IT support Join our Budapest team as a Service Desk Analyst and become a key player in solving tech challenges while providing topnotch customer service!
What Youll Be Doing:
- Support & Troubleshoot: Handle incoming user requests via phone chat and email resolving IT issues on desktop applications iOS and Android devices using remote tools.
- Problem Solving: Diagnose hardware software or user access issues taking full ownership until successful resolution.
- Collaborate with Experts: Escalate complex cases to specialists when necessary to ensure quick efficient resolutions.
- Document Solutions: Maintain accurate records of resolutions for future reference and continuous improvement.
- Incident & Escalation Management: Manage incidents with an eye on preventing impact on business operations.
- Customer Service Excellence: Deliver exceptional support ensuring users receive highquality assistance that adheres to service management principles.
- Adapt & Learn: Contribute to ongoing improvement initiatives adapting to adhoc tasks that enhance service delivery or boost key performance indicators (KPIs).
What Were Looking For:
- Language Skills: fluent Swedish speaker with strong communication skills in English (B2 level or higher).
- Technical Proficiency: Experience with L1L2 support remote troubleshooting and incident management. Knowledge of ITSM tools like HPSM BMC Remedy CA Service Desk and understanding of SDLC databases and OS components is a plus.
- ITIL Knowledge: Familiarity with ITIL processes is a strong advantage.
- Analytical Mindset: Strong problemsolving skills and the ability to logically tackle technical issues.
- Selfmotivated: Thrive in a fastpaced environment handling multiple tasks and assignments with ease.
- Team Player: Able to work both independently and collaboratively with a positive solutionoriented attitude.
Whats In It For You:
- Competitive Salary: Excellent compensation package based on your skills and experience.
- Supportive Work Environment: Be part of a dynamic creative team with a friendly positive atmosphere.
- Career Growth: Get the tools guidance and support you need to unlock your full potential.
Join a thriving international team and take your IT support career to the next level in beautiful Budapest! Apply now and become an essential part of our success story.
Remote Work :
No
Employment Type
Full Time
