Training Manager L D Instructional Designer

Job Title : L&D Instructional Designer

Track: Digital Marketing

Location: HyderabadReporting to (Typical): Ops Manager

Client expectation:

Content specialist to keep Knowledge Mang Hub updated and pruned to improve service

delivery (PSPs SOPs updated) and further support the operational excellence of FBO;

BPMN 2.0 process mapping developed for all processes

Transform Documentation library into a Training Program. Someone to manage training

development and roll outs

Professional Qualifications & Skills:

A graduate/MBA (preferred) with 5 years of experience in outsourced environment

Exposure to Google Products will be added advantage

Should have worked in L&D/Communication roles

The individual is expected to demonstrate:

Structured thinking and ability to work under tight timelines

Strong written and oral communication skills

Should be able to work under general supervision with limited review of work needed

Should have created product support plans standard operating procedures in the past roles

Should have been involved in high visibility training/communication roles involving different teams and

departments

Develop Good understanding of E2E cross vendor operations program to be supported

Learn about product and services program has to offer

Deep understanding of program quality and cross vendor quality initiatives.

Deep knowledge of product support plan documentation version changes and approval status

Exposure to working with international business partners directly

Analytical and inquisitive mindset with enthusiasm and willingness to learn

Shift hrs (3:00 PM IST to 12:00 PM IST)

Areas of Responsibilities:

Work with the team on creation update of product support plans.

Work with team managers in ensuring accuracy of support plans. Be the final authority before product

support plans are shared with product managers for approval

Help onboard new product managers on to the product support program. Provide visibility to services and

support offered

Works with managers to address learning issues instruction problems or new educational needs regarding

specific employees or worktype

Review CSAT outputs quality scores and product manager escalations to develop program level learning

and development initiatives for output improvement