Major Incident Manager
Major Incident Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Title: Major Incident Manager
Location: Cork Ireland
Contract: 12 Months
Job Description:
End to end management of all the IT major incidents in the landscape.
To lead drive and facilitate and chair all the major incident investigation activities meetings and conference calls
Collaborate and involve right stakeholders within the organization including but not limited to engaging Service Desk Application technical teams
Infrastructure End user compute Desk side teams Client IT Head for Infra and Operations Third party teams
Forming collaborative action plans with specific actions roles and deadlines and ensuring these are completed
Matrix management of people processes and resources including third parties including resolving conflict to move forward to resolution
Being accountable for resolving the outage via workaround or permanent fix
Supporting and nurturing process improvements and knowledge base improvements
Providing periodic major incident metrics reports
Must Have Skills (Top 3 skills only):
MIM Management Incident reporting and Documentation Incident prioritization.
Nice to have skills (Top 2 only):
MIM Management Incident reporting and Documentation Incident prioritization
Employment Type
Full Time
