German Polish Speaking Service Coordinator
German Polish Speaking Service Coordinator
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Job Description
Are you a skilled communicator with a customerfirst mindset and an interest in the automotive sector Do you speak fluent German and Polish If youre seeking a vibrant career opportunity in an international environment we have an exciting position for you! We are currently hiring a Service Coordinator to join our team in Ghent Belgium with the flexibility of a hybrid work schedule (2 days in the office and 3 days working remotely).
About Us:
We are a leading company in the automotive industry known for our dedication to quality innovation and toptier customer service. Our Ghent office plays a crucial role in managing service coordination across multiple European markets and were continuing to grow. We aim to build a diverse and skilled team to support our ambitious expansion plans.
Job Overview:
As a Service Coordinator you will serve as the main liaison between customers dealerships and our internal teams. Your core duty is to handle service inquiries and requests from German and Polishspeaking clients efficiently and professionally. Youll play a key role in ensuring seamless service coordination and delivering an exceptional customer experience reflecting our commitment to excellence.
This hybrid position allows you the convenience of working 2 days in the office and 3 days remotely offering flexibility while still fostering essential team collaboration.
Key Responsibilities:
- Serve as the primary contact for German and Polishspeaking customers addressing inquiries requests and concerns with professionalism.
- Organize and coordinate service appointments repairs and maintenance schedules with dealerships.
- Facilitate timely and clear communication between customers service teams and technical departments.
- Oversee the service process ensuring all requests are logged tracked and resolved effectively.
- Conduct followup with customers to confirm satisfaction with services provided.
- Work with internal teams to resolve issues and escalate complex problems as needed.
- Keep customers updated on the status of their service requests.
- Maintain accurate records of customer interactions service histories and followup actions in our CRM system.
- Share customer feedback and suggestions to help improve service processes.
Requirements:
- Fluency in German and Polish (spoken and written) is essential.
- Previous experience in customer service service coordination or a similar role is highly advantageous.
- Excellent communication and relationship management skills with the ability to resolve customer issues.
- A passion for or background in the automotive industry is a plus but not required.
- Ability to thrive in a fastpaced environment and handle multiple tasks.
- Familiarity with CRM systems and basic software such as Microsoft Office (Word Excel Outlook).
- Strong attention to detail and the ability to manage several tasks simultaneously.
What We Offer:
- Hybrid work model: Enjoy a flexible work arrangement with 2 days in the office and 3 days working remotely for optimal worklife balance.
- Relocation support: Assistance with relocation including accommodation in Ghent for candidates moving from abroad.
- A competitive salary with opportunities for career growth within our expanding international company.
- Comprehensive benefits including health and life insurance.
- Access to continuous professional development and training programs.
- A supportive collaborative work environment with a focus on personal development and career progression.
- Regular teambuilding activities and the opportunity to work with a diverse international team.
Why Join Us
This is an incredible opportunity to advance your career in the automotive industry while using your language skills in a key position. Youll benefit from a collaborative work environment clear opportunities for career advancement and the flexibility of a hybrid work arrangement. Join us in shaping the future of automotive services while enjoying life in Ghent Belgium a lively city known for its rich culture and history.
Remote Work :
No
Employment Type
Full Time
