Slovakian Speaking Customer Advisor

We are a leading player in the ecommerce industry known for delivering topnotch services and seamless online shopping experiences. As we continue to expand our presence we are looking to bring on board a motivated and talented SlovakSpeaking Customer Support Advisor to join our team in ClujNapoca. As part of your welcome to the team we are pleased to offer a 750 signing bonus alongside a variety of other benefits. If you are customerfocused detailoriented and eager to thrive in a fastpaced environment this role is a fantastic opportunity for you.

Role Overview:

As a SlovakSpeaking Customer Support Advisor you will be responsible for providing exceptional service to our Slovakspeaking customers. Youll manage inquiries resolve issues and assist with orders ensuring that every interaction meets the high standards we are known for. This is a fulltime onsite role in ClujNapoca where you will be working alongside a passionate team in a supportive environment.

Key Responsibilities:

• Customer Assistance: Serve as the first point of contact for Slovakspeaking customers responding to inquiries through phone email and live chat.
• Issue Resolution: Efficiently handle complaints concerns and productrelated queries ensuring satisfactory solutions are provided.
• Order Management: Assist customers with placing modifying and tracking orders as well as handling returns and exchanges.
• Account Support: Help customers with account issues such as password resets billing questions and other troubleshooting.
• Product Knowledge: Become wellversed in our product catalog to offer accurate guidance and product recommendations to customers.
• Escalation Handling: Escalate unresolved or complex issues to the appropriate departments when necessary.
• Customer Satisfaction: Follow up with customers to ensure their satisfaction and to gather feedback on their experience.
• Record Maintenance: Keep detailed records of all customer interactions queries and resolutions in our CRM system.
• Collaboration: Work closely with crossfunctional teams to ensure the smooth running of customer service processes.

Requirements:

• Fluent in Slovak and English: Strong verbal and written skills in both languages are essential.
• Customer Service Experience: Prior experience in customer support or a similar customerfacing role is highly preferred.
• ProblemSolving Skills: Demonstrate the ability to think critically and resolve issues quickly and effectively.
• Excellent Communication: Friendly professional and able to engage with customers while providing practical solutions.
• DetailOriented: Accuracy is key both in order handling and maintaining customer information.
• Tech Savvy: Comfortable using CRM systems and basic office software such as Microsoft Office (Word Excel Outlook).
• Multitasking Ability: Able to manage multiple customer queries and prioritize effectively in a busy work environment.
• Team Player: Willing to collaborate with colleagues and contribute to team success.

What We Offer:

• 750 Signing Bonus: A 750 bonus to welcome you to our team.
• Competitive Salary: A highly competitive salary that reflects your skills and experience.
• Career Growth: Clear opportunities for career progression within a growing international company.
• Health and Life Insurance: Comprehensive coverage to ensure your wellbeing.
• Relocation Package: Assistance with relocation including accommodation in ClujNapoca and flight tickets for candidates moving from abroad.
• Professional Development: Access to continuous learning and development programs to support your career growth.
• TeamOriented Culture: A supportive and inclusive work environment that fosters collaboration and team spirit.
• WorkLife Balance: Focus on maintaining a healthy balance between work and personal life.
• Regular Team Activities: Engage in teambuilding activities that help strengthen connections and create a positive work atmosphere.

Why Join Us

This is an exciting opportunity to leverage your Slovak and English language skills while playing a key role in delivering excellent customer service in the dynamic ecommerce sector. Working onsite in ClujNapoca youll be part of a vibrant multicultural team with opportunities for career advancement and continuous learning. Not only will you enjoy a 750 signing bonus but youll also benefit from a competitive salary and extensive benefits all while living in a city renowned for its cultural richness and excellent quality of life.

Remote Work :

No