Polish Czech Speaking Service Coordinator
Polish Czech Speaking Service Coordinator
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Job Description
Are you an effective communicator with a strong commitment to delivering outstanding customer service Are you fluent in Polish and Czech If youre searching for a flexible role in a dynamic international setting this could be the ideal position for you! We are seeking a Service Coordinator to join our team in Ghent Belgium where you will support our expanding operations.
About Us:
We are a prominent company in the automotive sector recognized for our highquality solutions and exceptional customer support across Europe. Our office in Ghent is crucial for managing customer relations and service coordination especially for the Polish and Czechspeaking markets. As our company continues to grow we are looking to add enthusiastic individuals to our team to uphold our excellent service standards.
Position Overview:
In the role of Service Coordinator you will be the key liaison between our customers service teams and dealerships. You will handle service inquiries and requests from Polish and Czechspeaking clients ensuring effective coordination of repair and maintenance appointments. This role requires strong communication organizational skills and a dedication to ensuring customer satisfaction.
This position offers a hybrid work arrangement allowing you to work 2 days in the office in Ghent and 3 days remotely providing both flexibility and the chance for close collaboration with your team.
Key Responsibilities:
- Act as the primary contact for Polish and Czechspeaking customers managing inquiries scheduling service appointments and resolving any issues or complaints.
- Coordinate repair and maintenance activities with dealerships and service providers.
- Maintain clear and consistent communication between customers service teams and other departments.
- Oversee and track the progress of service requests ensuring they are resolved promptly and followups are conducted.
- Check in with customers after services to confirm their satisfaction and address any additional concerns.
- Escalate complex or unresolved issues to the appropriate internal teams for resolution.
- Provide regular updates to customers about the status of their service requests.
- Keep detailed records of customer interactions service histories and feedback in the CRM system.
- Collaborate with internal teams to suggest improvements based on customer feedback.
Qualifications:
- Fluency in Polish and Czech (both written and spoken) is required.
- Previous experience in customer service service coordination or a similar role is preferred.
- Strong communication skills with the ability to build and maintain positive customer relationships.
- Excellent organizational skills with the ability to handle multiple service requests efficiently.
- Experience in or a passion for the automotive industry is advantageous but not essential.
- Proficiency with CRM systems and general office software such as Microsoft Office (Word Excel Outlook).
- A problemsolving mindset capable of thriving in a fastpaced environment.
What We Offer:
- Hybrid work model: Enjoy the flexibility of working 2 days in the office and 3 days remotely to support a balanced lifestyle.
- Relocation assistance: For candidates moving from abroad we provide a relocation package that includes accommodation in Ghent.
- A competitive salary with opportunities for career advancement within our growing international company.
- Comprehensive health and life insurance benefits to support your wellbeing.
- Access to ongoing training and professional development programs to help you advance in your role.
- A supportive and collaborative work environment including regular teambuilding activities and a multicultural atmosphere.
Why Join Us
This is a fantastic opportunity to leverage your language skills and customer service experience in a pivotal role within the automotive industry. Youll be part of a diverse international team enjoy the flexibility of a hybrid work setup and have the chance to advance your career in a company that values innovation and growth. Plus youll experience life in Ghent Belgium a vibrant city known for its rich cultural heritage and excellent quality of life.
Remote Work :
No
Employment Type
Full Time
