Native German Speaker Customer Support In Larnaca

Key Responsibilities:

• Customer Assistance: Handle customer inquiries via phone email and chat providing timely and accurate information regarding banking products and services.
• Problem Resolution: Assist customers with accountrelated issues transactions and inquiries ensuring effective resolution.
• Relationship Management: Build strong relationships with customers by understanding their needs and providing tailored support.
• Process Improvement: Identify areas for improvement in customer support processes and provide feedback to enhance service quality.
• Documentation: Maintain accurate records of customer interactions and transactions in the system.

Requirements:

• Nativelevel fluency in German and B2 proficiency in English.
• Strong communication and interpersonal skills with a focus on customer service.
• Previous experience in customer support or a similar role preferably in the banking sector.
• Ability to work flexible hours including weekends as required by the shift schedule.
• Proficiency in using CRM systems and other relevant software.

Benefits:

• Competitive salary package.
• Opportunity to develop your skills in a dynamic banking environment.
• Supportive team culture with a focus on customer satisfaction.

Remote Work :

No