REMOTE DUTCH CUSTOMER SUPPORT IN MADRID
REMOTE DUTCH CUSTOMER SUPPORT IN MADRID
Posted on :
24-09-2024
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Job Description
Key Responsibilities:
- Provide excellent customer support in Dutch and English through phone email and chat.
- Resolve issues related to product inquiries order management technical troubleshooting and general customer service requests.
- Assist customers in navigating products and services handling changes cancellations and refunds as needed.
- Collaborate with internal teams to escalate complex issues and ensure timely resolution.
- Maintain clear and effective communication with customers ensuring a positive experience and satisfaction.
- Share insights and feedback on recurring customer issues to improve service quality and processes.
Requirements:
- Native Dutch speaker with B2/C1 English proficiency.
- Must be currently residing in Madrid and available to work onsite for the first 6 weeks.
- Prior experience in customer service is a plus.
- Strong problemsolving and communication skills.
- Ability to work independently after the training period and provide remote customer support.
- Detailoriented with strong organizational skills.
- Comfortable using technology and learning new systems quickly.
Benefits:
- Hybrid work model: Onsite for the first 6 weeks followed by remote work.
- Competitive salary with opportunities for growth and career advancement.
- Full training provided to set you up for success.
- Work in a multicultural and dynamic environment.
- Collaborative and supportive team culture.
Remote Work :
No
Employment Type
Full Time
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