Product Owner with IVR
Product Owner with IVR
Posted on :
23-09-2024
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Posted on :
23-09-2024
Job Description
Job Role: Product Owner with IVR
Location: Tampa FL Cary NC Bridgewater NJ (Onsite)
Duration: 6 Months
Role Description:
Serve as Product Owner for IVR Applications that supports MetLife Global Customer Service and Operations
Partner and collaborate with the businesses to gain a thorough understanding of the contact center business and their vision to ensure IVR strategy aligns with overall service vision and strategies
Own the creative process of generating developing and curating new ideas determining which ideas should be promoted into features to push the strategy forward
Responsible for documenting reviewing and approval of the requirements for each feature. Help drive the desired user experience contained within the IVR
Leverage metric and data analysis derived from application performance/availability call center user satisfaction surveys user feedback and technical incidents to identify opportunities recommend and ensure the delivery of solutions and enhancements Support UAT Testing by helping define UAT test scenarios review UAT test cases and support UAT testing team
Prioritize and resolve issues and defects through collaboration within the delivery team and across the organization
Regards
Vijay Chaurasia Sr.Technical Recruiter
Bellsoft Technologies Inc.
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Employment Type
Full Time
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