Software Engineer - ITSM
Software Engineer - ITSM
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Job Description
About the Client:
A global IT MNC company
Role: Software Engineer ITSM
Experience : 3 to 5 years
Location: Bangalore (Hybrid)
Looking for candidates who are currently in a Career Break (preferably Female candidates)
Roles & Responsibilities:
- Manage and improve IT service management processes following ITSM best practices and frameworks (such as ITIL).
- Oversee daily operations using ITSM tools like ServiceNow or BMC Remedy to ensure effective incident problem and change management.
- Collaborate with crossfunctional teams to enhance IT service delivery and ensure alignment with business goals.
- Drive continuous improvement initiatives for IT processes and service delivery frameworks.
- Monitor and report on service performance identifying areas for optimization and improvement.
- Handle communication with stakeholders to provide updates on incidents changes and service improvements.
- Contribute to the development and maintenance of ITSM documentation and knowledge management.
Preferred Qualifications/Experience:
- 35 years of experience in IT service management with strong knowledge of ITIL or other ITSM frameworks.
- Proficiency in ITSM tools like ServiceNow BMC Remedy or similar.
- Experience in incident management problem management and change management processes.
- Excellent communication teamwork and problemsolving skills.
- Experience with IT infrastructure and operations is a plus.
- ITIL or other relevant ITSM certifications are preferred.
- Candidates returning from a career break (preferably women)
Remote Work :
No
Employment Type
Full Time
