drjobs Quality yst - Russian - Thessaloniki

Quality yst - Russian - Thessaloniki

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Job Location drjobs

Thessaloníki - Greece

Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Position: Quality Analyst (Content Moderation)

Location: Thessaloniki Greece

Work Model: Onsite

Employment type: Fulltime


DUTIES AND RESPONSIBILITIES:

  • Review and assess usergenerated content including but not limited to text images videos and audio files according to predefined guidelines and policies
  • Conduct thorough content analysis to identify and address violations of community standards terms of service and legal requirements
  • Provide constructive feedback and coaching to content moderators to improve their performance and ensure consistency in moderation decisions
  • Develop and maintain quality assurance processes and documentation to track and report on moderation accuracy and efficiency
  • Collaborate with crossfunctional teams including Operations Training and Product Development to continuously improve moderation processes and tools
  • Stay updated on industry trends best practices and regulatory changes related to content moderation and recommend adjustments to policies and procedures as needed.

    REQUIREMENTS:

      • Fluent English (C1) and Russian (C1) must be able to read and speak the language with an emphasis on great grammar skills
      • Bachelors degree in a related field or equivalent work experience
      • Proven experience in content moderation or quality assurance preferably in a BPO or tech company environment
      • Strong understanding of online community standards legal requirements and regulatory frameworks related to content moderation
      • Excellent analytical and problemsolving skills with the ability to make sound decisions under pressure
      • Exceptional attention to detail and ability to maintain accuracy while working with large volumes of content
      • Effective communication and interpersonal skills with the ability to provide clear feedback and collaborate with crossfunctional teams
      • Proficiency in using moderation tools and platforms as well as Microsoft Office Suite and Google Workspace
      • Experience with machine learningbased moderation tools and technologies will be considered as an advantage.

      OFFER:

      • Excellent remuneration package based on experience skills and performance
      • Shifts within 24/7 hours of operation
      • Relocation support
      • Wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment
      • A dynamic and creative team with positive and friendly atmosphere
      • Good work environment the employer can show off great reviews from their employees
      • Guidance and tools to reach your full potential.

      Employment Type

      Full Time

      Company Industry

      About Company

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