Customer Service Executive
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Not Mentionedyears
Not Disclosed
Salary Not Disclosed
Kuwaiti
Male
1 Vacancy
Job Description
- Adheres to established departmental policies & procedures and initiates action, to attend patients, as per established procedures.
- Greets patients and patient visitors, determines nature/ purpose of visit and directs them accordingly.
- Answers queries on telephone and makes appointments for the patients, over the telephone if necessary.
- Provides information about Hospital, such as location of departments/offices, employees within the organization or services provided.
- Handles patients registration, all clinical booking procedures, schedules appointments and does follow ups.
- Ascertains from the patient the Physician he/she desires to consult. Enters necessary information in the system and prepares required documents & appointment slips.
- Guides patients to the proper clinic/patient’s room in coordination with the attending porter.
- Verifies all insurance benefits assigned to the Hospital to determine whether insurance coverage meets the standards as per the Hospital policy.
- Verifies fee collected from various patients and hands over the cash to the Reception Supervisor for depositing in the Finance Department.
- Maintains departmental records and files and takes care of Department equipment.
- Participates in departmental meetings and related in-service educational programmers.
- Attends training courses related to new task, if required.
- Performs other duties as and when assigned
Employment Type
Full-time
