Email Or Chat Process
Email Or Chat Process
Posted on :
21-09-2024
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Job Description
Overview:
The Email or Chat Process role is crucial to the organization as it serves as the frontline for customer support and communication. The primary responsibility of this position is to handle customer queries complaints and feedback through email or chat ensuring a positive and efficient customer experience.
Key Responsibilities:
- Respond to customer queries and resolve issues through email or chat
- Provide accurate information regarding products or services
- Assist customers with order placement tracking and returns
- Adhere to response time and quality standards
- Escalate complex issues to the appropriate departments
- Upsell or crosssell products or services to customers
- Update and maintain customer records
- Collaborate with other teams to improve customer satisfaction
- Stay updated on product knowledge and company policies
Required Qualifications:
- High school diploma or equivalent
- Prior experience in customer service or a similar role
- Exceptional written communication skills
- Ability to multitask and prioritize in a fastpaced environment
- Proficiency in email and chat platforms
- Strong problemsolving abilities
- Technical aptitude to navigate systems and databases
- Empathy and patience when dealing with customers
- Ability to work in a team and independently
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Employment Type
Full Time
Key Skills
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