Customer Success Manager-Mumbai
Customer Success Manager-Mumbai
Posted on :
21-09-2024
Employer Active
1 Vacancy
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Job Description
About Us:
Step into Eazy where solutions turn into growth seamlessly. Were looking for a Customer Success Manger ready to drive organic growth. If you know your way around Client Interaction Client Satisfaction we want you.
Why Join for Growth:
Its not just a job; its an opportunity to lead our expansion. Join us and lets create a Customer Success Manager story that echoes across industries.
Our Way EAZY Excellence:
E Empowerment: Shape your success with the freedom to execute your ideas.
A Accountability: Take charge from lead creation to conversion seeing your impact unfold.
Z Zeal for Learning: Stay ahead in lead generation explore new tools and keep our strategy agile.
Y You Matter: Your insights form the backbone of our organic growth at Eazy Erp Technologies Pvt Ltd.
Job Description
Key Responsibilities:
Client Relationship Management: Build and maintain strong longlasting relationships with clients. Understand their business objectives & day to day challenges to provide solutions & support.
Onboarding and Training: Guide clients through the onboarding process ensuring a smooth transition onto our platform. Provide comprehensive training to ensure clients are proficient in utilizing our solution effectively.
Account Expansion: Identify opportunities for account expansion & upselling additional products or services to meet client needs.
Issue Resolution: Address any client concerns or issues in a timely & effective manner. Work closely with internal teams such as customer support & development team to resolve issues & provide head up on new development or feature release communication to clients on time.
Renewal Management: Proactively engage with clients to secure renewals on time. Monitor client usage & satisfaction levels to identify atrisk accounts.
Reporting & Analysis: Track & analyse key account metrics such as usage patterns & customer satisfaction scores. Provide regular reports & insights to Client side internal stakeholders to improve overall customer success.
Payment Collection: Collection of receivable within timeline.
Qualifications:
1. Bachelors degree in any discipline.
2. Minimum 3 years of proven experience in account management or customer success roles preferably within the SaaS industry.
3. Excellent communication & interpersonal skills with the ability to effectively engage with clients & internal Stakeholders. Proficiency in Hindi English. & marathi
4. Strong email drafting & management skills.
5. Proficiency in Microsoft Office Suite particularly Excel & Word.
6. Ability to work under pressure in a fastpaced dynamic environment & ability to handle a team.
customer,training,reporting & analysis,client relationship management,excellent communication & interpersonal skills,onboarding,account expansion,renewal management,issue resolution,payment collection
Employment Type
Full Time
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