Customer Support ExecutiveInternational Process
Customer Support ExecutiveInternational Process
Posted on :
21-09-2024
Employer Active
1 Vacancy
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Job Description
Overview
The Customer Support Executive (International Process) plays a crucial role in ensuring customer satisfaction and retention for our international clients. They are responsible for providing exceptional customer service resolving inquiries and maintaining a positive brand image. This role is vital in nurturing strong customer relationships and driving business growth through customer retention and advocacy.
Key responsibilities
- Manage and respond to customer inquiries via phone email and chat in a timely and professional manner
- Resolve customer complaints and issues effectively and efficiently
- Provide product and service information to customers
- Handle and resolve customer escalations with empathy and a problemsolving mindset
- Ensure high levels of customer satisfaction through excellent customer service
- Document customer interactions and transactions accurately
- Follow up with customers to ensure their concerns are resolved
- Collaborate with internal teams to address customer needs and inquiries
- Identify and escalate priority issues to the appropriate teams
- Stay updated on product knowledge and company policies
- Contribute to the continuous improvement of customer support processes
- Adhere to established performance metrics and KPIs
- Provide feedback on the efficiency of the customer service process
- Assist in training and onboarding new customer support team members
- Adhere to compliance and regulatory requirements in customer interactions
Required qualifications
- Bachelors degree in a related field or equivalent work experience
- Proven experience in a customer support or service role preferably in an international process
- Excellent verbal and written communication skills in English (additional languages may be a plus)
- Strong problemsolving abilities and a proactive approach to handling customer issues
- Ability to multitask prioritize and manage time effectively in a fastpaced environment
- Empathetic and patient attitude towards customer concerns and inquiries
- Good understanding of customer satisfaction and the ability to maintain a positive customer experience
- Proficiency in using customer support software and tools
- Ability to work flexible shifts including evenings weekends and holidays
- Strong attention to detail and accuracy in documenting customer interactions
- Ability to work effectively in a team and collaborate with internal departments
- Understanding of cultural nuances and diversity when interacting with international customers
- Knowledge of customer relationship management (CRM) systems is a plus
- Familiarity with relevant industry regulations and compliance standards
- Ability to adapt to changes in processes and procedures
communication,multitasking,customer service,time management,customer support,international process
Employment Type
Full Time
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