Customer Care Lead
Customer Care Lead
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Handle customer inquiries via calls emails and chat. Resolve customer issues and complaints promptly ensuring timely followup on unresolved concerns.
- Manage and maintain customer records in the CRM system ensuring data accuracy and completeness.
- Assist customers with order placements modifications and tracking. Provide accurate product and service information to customers.
- Train mentor and guide the customer care team ensuring high performance and excellent customer service standards.
- Work closely with the delivery and operations teams to ensure smooth coordination and resolution of customer issues.
- Identify and generate potential leads during customer interactions and share them with the sales team.
- Fluency in both Hindi and English is mandatory.
- Adequate experience in customer care customer support or a related field.
- Excellent verbal and written communication skills
- Proven experience in handling CRM systems
- Strong leadership and team management skills
- Strong problemsolving skills with the ability to think on your feet.
problem-solving,lead generation,communication skills,collaboration,customer care,customer experience,leadership,team management,customer service,crm systems,customer support
Employment Type
Full Time
