Helpdesk Executive - facility
Helpdesk Executive - facility
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
Key responsibilities
- Responding to and resolving user issues and service requests via phone email or in person
- Logging all helpdesk interactions and documenting solutions in a ticketing system
- Performing technical troubleshooting to resolve hardware and software issues
- Coordinating with the housekeeping & Technical team to escalate unresolved issues and ensure timely resolutions
- Maintaining regular updates on related queries
- Participating in the development and improvement of helpdesk procedures and documentation
- Collaborating with vendors to facilitate repairs and replacements
Required qualifications
- Bachelors degree in any field
- Proven experience in a helpdesk role
- Demonstrated proficiency in using helpdesk software and ticketing systems
- Excellent communication and interpersonal skills
- Ability to prioritize and manage multiple open cases at one time
- Problemsolving skills with a focus on delivering exceptional customer service
- Experience in providing support within a property is preferred
- Availability to work flexible hours and participate in an oncall rotation if necessary
customer service,communication skills,documentation,ticketing
Employment Type
Full Time
