Customer care manager
Customer care manager
Posted on :
21-09-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Overview
The Customer Care Manager plays a vital role in ensuring high levels of customer satisfaction and retention. They oversee the customer service team set service standards and handle complex customer escalations. This position is crucial for maintaining strong customer relationships and ultimately driving the companys success through customer loyalty and referrals.
Key responsibilities
- Lead and manage the customer service team to deliver exceptional service and support
- Set and maintain customer service standards and KPIs
- Handle complex and escalated customer issues and complaints
- Develop and implement customer care strategies to improve overall customer satisfaction
- Monitor and analyze customer service performance and identify areas for improvement
- Collaborate with other departments to ensure a seamless customer experience
- Train coach and mentor customer service representatives
- Act as a point of contact for key customers and build strong relationships
- Oversee the implementation of customer service technologies and tools
- Prepare regular reports on customer service performance and feedback
- Stay uptodate with industry best practices and trends in customer care
- Contribute to the development of customer service policies and procedures
- Resolve any billing and payment issues with customers
- Ensure compliance with data protection regulations in customer interactions
- Manage and control customer service budgets
Required qualifications
- Bachelors degree in Business Administration Marketing or relevant field
- Proven experience as a Customer Care Manager or similar role
- Demonstrated expertise in customer service and complaint handling
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Ability to solve problems efficiently and maintain composure in highpressure situations
- Proficiency in CRM systems and customer service software
- Solid understanding of customer service principles and practices
- Ability to analyze and interpret customer service metrics
- Proven track record of implementing customer service improvements
- Good knowledge of data protection regulations and ethical customer engagement
- Exceptional organizational and multitasking abilities
- Ability to work effectively with crossfunctional teams
- Certification in customer service management is a plus
- Fluency in multiple languages is advantageous
team management,communication,customer service,customer satisfaction,complaint handling,leadership,cross-functional teams,customer service software,customer care strategies,crm systems,multitasking,data protection regulations
Employment Type
Full Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
