Customer care Manager
Customer care Manager
Posted on :
21-09-2024
Employer Active
1 Vacancy
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Job Description
Overview:
The Customer Care Manager plays a pivotal role in ensuring customer satisfaction and maintaining the companys reputation. They oversee the customer service team and are responsible for strategizing and implementing initiatives to enhance the overall customer experience.
Key Responsibilities:
- Develop and implement customer service policies and procedures
- Manage and lead the customer service team
- Handle escalated customer complaints and issues
- Analyze customer feedback and data to improve service levels
- Train and onboard new customer service representatives
- Monitor team performance and provide feedback and coaching
- Collaborate with other departments to ensure seamless customer interactions
- Set and meet customer satisfaction goals
- Conduct regular team meetings to discuss performance and objectives
- Stay updated on industry trends and best practices
Required Qualifications:
- Bachelor s degree in Business Administration or related field
- Proven experience in a customer service management role
- Demonstrated leadership and team management skills
- Strong problemsolving abilities
- Excellent communication and interpersonal skills
- Ability to analyze and interpret customer service metrics
- Proficiency in customer relationship management (CRM) software
- Ability to multitask and prioritize in a fastpaced environment
- Understanding of customer service principles and practices
- Flexibility to work in shifts and handle weekend rotations
leadership,team management,customer relationship management,customer service management,customer service principles,customer,crm software,communication,prioritization,customer service,problem-solving,interpersonal skills,multitasking
Employment Type
Full Time
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