Customer Service Key Accounts - Transport Specialist
Customer Service Key Accounts - Transport Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Key Responsibilities:
- Serve as the primary contact for assigned key accounts addressing internal and external client requests ensuring smooth delivery operations and handling traffic feasibility.
- Resolve anomalies with agents and partners determining whether client communication is necessary and ensuring quick resolution.
- Coordinate express deliveries manage feasibility studies select service providers and ensure final implementation with the operations team using SAP.
- Handle claims analyze network issues and provide client feedback.
- Prepare regular reports outlining any challenges encountered and the corrective actions taken.
Tools and Systems:
- Must be proficient in using Excel and SAP.
- Onthejob training will be provided for other necessary tools and systems.
Ideal Profile:
- Proven experience in Customer Service within a road transport company is desired with additional experience in logistics or transport providers as a plus.
- Ability to work with Englishspeaking clients and manage relationships with key partners in heavy transport industries like perfumery.
- Commercial mindset with excellent organizational skills and the ability to work under pressure.
- Fluent in French and English (both written and spoken).
Position and Opportunities:
- The position offers opportunities for advancement with potential to grow into leadership roles or take on additional responsibilities within the Customer Service team.
- The employee will work as part of a team of 10 Key Account Managers reporting directly to the Customer Service Manager.
- One day per week can be worked remotely.
Working Hours:
- Standard office hours: 8:00 AM to 5:00 PM
Other Details:
- The client accepts candidates requiring work permits (EU citizens only).
Recruitment Process:
- This role replaces an employee who is relocating after 7 years. A smooth handover is planned.
- Two interviews are scheduled with the Customer Service Manager and HR Director. No tests are required for this position.
customer service,french,sap,reporting,international logistics,english language,logistics,french language,pressure management,transportation operations,organizational skills,distribution logistics,relationship management,english,transport operations
Employment Type
Full Time
Company Industry
Key Skills
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- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
