Technical Support Representative French

Careerxtra

Posted on : 21-09-2024

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1 Vacancy

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Job Location

India

Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 21-09-2024

Job Description

We are working with a leading Outsourcing/BPO consultancy that is seeking to onboard a Technical Support Representative for FinTech platform to join their their team in Portugal.

Position: Technical Support Representative

Location: remote Portugal

Work model: remote (after initial 2 week office training in Porto)

Employment type: Fulltime

Remuneration: base salary bonuses.

DUTIES AND RESPONSIBILITIES:

Provide technical support in French (for customers) and English (for developers) via chat and voice channels

Troubleshoot and resolve productrelated issues using MySQL

Collaborate with team members and escalate complex issues to the development team when necessary

Ensure timely and professional responses to customer inquiries to maintain high levels of customer satisfaction

Act as a bridge between customers and developers communicating technical details clearly and effectively.

REQUIREMENTS:

fluent in French both verbal and written. Fluent in English (minimum B2 level)

Strong understanding of MySQL

Knowledge / familiarity with Postman will be considered as an advantage

Available to work in shift rotation Monday to Friday 07:00 AM to 07:00 PM

High school degree or equivalent (or higher)

No prior work experience required but a solid knowledge of MySQL is essential

Knack for technology and providing outstanding customer support

Ability to attend 2 week of office based training in Porto (accommodation support during training period provided).

OFFER:

Competitive remuneration package

Guidance and tools to reach your full potential

Ability to work remotely from comfort of your home

Monthly performace bonus

Work from Home monthly allowance

Be part of a dynamic multilingual multicultural and creative team with a positive and friendly atmosphere

And many others!

french,technical support,shift rotation,mysql,french fluency,customer support,postman,english fluency,it hardware support,team collaboration,troubleshooting

Employment Type

Remote

Company Industry

Key Skills

Dhcp
SQL
Active Directory
VOIP
VMware
Customer Service
Windows
Trouble Shooting
Java
VPN
Sharepiont
hardware
Dns
Technical Support
Software Applications

Apply Now

About Company

Careerxtra

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Technical Support Representative French

Careerxtra

Job Description

Employment Type

Company Industry

Key Skills

About Company

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