Customer Support UBI
Customer Support UBI
Posted on :
21-09-2024
Employer Active
1 Vacancy
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Job Description
Overview
The Customer Support UBI plays a critical role in ensuring customer satisfaction and retention. They are responsible for providing effective and timely support to customers addressing their inquiries issues and technical concerns in relation to UBI products and services. The role requires a deep understanding of the UBI technology and a customercentric approach to problemsolving.
Key responsibilities
- Responding to customer inquiries and issues related to UBI products and services
- Providing technical support and troubleshooting assistance to customers
- Ensuring timely and effective resolution of customer concerns
- Collaborating with internal teams to address technical issues and escalate when necessary
- Documenting customer interactions and technical issues for future reference
- Contributing to the development of support resources and knowledge base articles
- Identifying and escalating trends in customer issues to improve product and service offerings
- Assisting with onboarding and training for new customers
- Participating in customer feedback sessions to improve products/services
- Maintaining a high level of professionalism and empathy in all customer interactions
Required qualifications
- Bachelors degree in a related field or equivalent work experience
- Proven experience in customer support or technical support role
- Strong understanding of telematics and usagebased insurance (UBI) concepts
- Excellent communication and interpersonal skills
- Ability to explain technical concepts to nontechnical users
- Strong problemsolving and analytical abilities
- Ability to multitask and prioritize in a fastpaced environment
- Empathetic and patient approach to customer interactions
- Proficiency in using customer support software and ticketing systems
troubleshooting,empathy,telematics,multitasking,analytical abilities,customer support software,usage-based insurance,ticketing systems,customer support,customer,problem-solving,communication,technical support
Employment Type
Full Time
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