Technical Support Agent French

• Provide technical support in French (for customers) and English (for developers) via chat and voice channels
• Troubleshoot and resolve productrelated issues using MySQL
• Collaborate with team members and escalate complex issues to the development team when necessary
• Ensure timely and professional responses to customer inquiries to maintain high levels of customer satisfaction
• Act as a bridge between customers and developers communicating technical details clearly and effectively.

• Professionally fluent in French both verbal and written. Fluent in English (minimum B2 level)
• Strong understanding of MySQL
• Knowledge / familiarity with Postman will be considered as an advantage
• Available to work in shift rotation Monday to Friday 07:00 AM to 07:00 PM
• High school degree or equivalent (or higher)
• No prior work experience required but a solid knowledge of MySQL is essential
• Knack for technology and providing outstanding customer support
• Ability to attend 2 week of office based training in Porto (accommodation support during training period provided).

• Competitive remineration package
• Guidance and tools to reach your full potential
• Ability to work remotely from comfort of your home
• Monthly performace bonus
• Work from Home monthly allowance
• Be part of a dynamic multilingual multicultural and creative team with a positive and friendly atmosphere
• And many others!

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