Technical Support Agent French
Technical Support Agent French
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Provide technical support in French (for customers) and English (for developers) via chat and voice channels
- Troubleshoot and resolve productrelated issues using MySQL
- Collaborate with team members and escalate complex issues to the development team when necessary
- Ensure timely and professional responses to customer inquiries to maintain high levels of customer satisfaction
- Act as a bridge between customers and developers communicating technical details clearly and effectively.
- Professionally fluent in French both verbal and written. Fluent in English (minimum B2 level)
- Strong understanding of MySQL
- Knowledge / familiarity with Postman will be considered as an advantage
- Available to work in shift rotation Monday to Friday 07:00 AM to 07:00 PM
- High school degree or equivalent (or higher)
- No prior work experience required but a solid knowledge of MySQL is essential
- Knack for technology and providing outstanding customer support
- Ability to attend 2 week of office based training in Porto (accommodation support during training period provided).
- Competitive remineration package
- Guidance and tools to reach your full potential
- Ability to work remotely from comfort of your home
- Monthly performace bonus
- Work from Home monthly allowance
- Be part of a dynamic multilingual multicultural and creative team with a positive and friendly atmosphere
- And many others!
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Employment Type
Remote
Company Industry
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
