Customer Success ociate
Customer Success ociate
Posted on :
21-09-2024
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1 Vacancy
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Job Description
Customer Success Associate
Location: Bangalore
About Us:
RetainIQ is a MarTech startup expanding empowering leading DTC stores to find that
connect with their shoppers globally. We work with worldchanging businesses to boost their voices and broaden their impact. Top ecommerce brands rely on our SaaS platform and services for email marketing to acquire grow and retain customers. RetainIQ s solution is a fullstack Marketing Automation solution with immediate and longterm values throughout the customer lifecycle driving marketproven results for ecommerce businesses.
Areas of responsibility include:
Develop and maintain strong relationships with existing clients serving as their main
point of contact and trusted advisor.
Conduct usage and adoption reviews and proactively suggest solutions to common customer challenges.
Continually identify and develop new uses for RetainIQ that drive adoption and that
align with customer business needs and marketing goals.
Ensure high levels of customer satisfaction and retention by understanding client
goals providing solutions and addressing any issues or concerns.
Partner closely with other crossfunctional team members to translate business
needs and product requirements into new solutions for customers.
Identify opportunities to increase revenue from existing customers through upselling and crossselling products and services.
Help drive customer references and case studies and produce reports and
presentations to explain insights and results to marketing professionals.
Provide strong account management to existing clients offering support and keeping them abreast of new products and services that could be of value to their business.
Desired Profile:
A passion for marketing and developing datadriven strategies
An independent worker who is responsible for their tasks
A team player who enjoys working with a team of diverse backgrounds
A creative individual who implements new ideas/concepts regularly
A stickler for deadlines who enjoy the occasional curveball
A leader who is proactive and willing to take the initiative
A detail fanatic who can spot an email typo at first glance
A notetaker who enjoys making and using todo lists
Required Skills and Experience:
Minimum 12 years of experience in the Adtech and Martech space as CSM or any
clientfacing role. Freshers with a passion for the Adtech/MarTech space are highly
encouraged to apply.
Prior experience in the B2B sector is a requirement while familiarity with SaaS is
considered advantageous.
Fluent in English with excellent communication skills attention to detail and a knack
for strategic thinking are essential.
You ll be expected to juggle your work schedule and the schedules of clients
operating across many different time zones.
Exceptional listener and trustbuilder; able to build and maintain strong deep
relationships with external and internal stakeholders.
Obsessive about helping enterprise clients generate meaningful business value from technology products and services.
Selfmotivated and able to work independently.
RetainIQ doesn t believe in educational degrees or colleges. If you re passionate
about Adtech and MarTech space and insanely passionate about giving worldclass
experience to customers please apply!
Compensation:
Starting compensation for this position is 8LPA to 12LPA or commensurate with
experience and expected value to the company.
Why work with us
Cutting Edge Technology: We use the best tools available to make your process as
smooth and as comfortable as possible. These include Asana Slack Loom Miro
and Klaviyo. If you re not familiar with a tool we rely on don t worry we ll make you
an expert.
Work as an intrapreneur: We are engineers at heart and love building scalable
systems for people to coordinate work and build great things together.
Topnotch investors: RetainIQ is wellcapitalized from topnotch investors like Accel Partners. While you have all the advantages of working on challenging problems that come with working in a startup you also dont have the risk of the company running out of money.
Freedom & Responsibility: If you are a person who wants to take up challenging
work & push your boundaries then this is the right place for you.
Develop Your Skills: We encourage professional growth daily. We offer professional
development reimbursements on courses books subscriptions and more. RetainIQ
makes it easy to continue your personal and professional growth.
Culture: We practice autonomy open communication and growth opportunities
while maintaining a perfect worklife balance.
Medical Insurance: Get the best in class medical insurance programs for taking
care of your mental health and a Contemporary Leave Policy (beyond sick leaves)
How to Apply:
1. Application Form: Fill out the application on our site (don t worry it s pretty painless)
(up to 10 mins). Link:
2. Application Form Review & Assignment: We ll take a look at your submission and get in touch within 5 days and send an assignment if you pass the screening round.You ll go through a brief assignment to demonstrate your skills.
3. Interview: We ll take a look at your submission If you proceed forward the first
interview will be arranged.
4. Syncup with leadership: If you clear the first round of interviews you will sync up
with the founder. This will be an opportunity for you to understand the highlevel
perspective of our company and for us to understand if you re a cultural fit for the
company.
5. Offer: If all goes well we ll offer you the job and begin onboarding!
RetainIQ welcomes diversity and is proud to be an equal opportunity employer. Individuals are encouraged to apply regardless of gender caste sexuality age or background.
enterprise clients,adtech,e-commerce,martech,customer success management,independent work,time management,listening skills,english communication,strategic thinking,building relationships,proactive leadership,attention to detail,communication,team player,b2b sector,self-motivation,account management,b2b,saas
Employment Type
Full Time
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