Sr Consultant Coupa Application Support

Job Title: Sr. Business Analyst / Sr. Consultant (Coupa Application Support)

Qualifications:

• Extensive and handson experience in Coupa configuration application support and maintenance specifically in areas like:
• P2P process
• Coupa Pay
• Analytics
• Invoice Smash
• Strong problemsolving skills with the ability to diagnose and resolve complex technical issues.
• Excellent communication skills for effective interaction with endusers technical teams and vendors.
• Experience in incident management and root cause analysis within a fastpaced environment.
• Familiarity with data integration and monitoring tools is a plus.
• Ability to work independently with strong organizational and multitasking skills.

Key Responsibilities:

Application Support and Enhancements:

• Provide daily application support and necessary setup/configuration for Coupa including:
• User administration
• Role modifications
• Troubleshooting and resolving software issues.
• Act as the first point of contact for endusers experiencing applicationrelated problems ensuring timely and effective resolution.
• Work crossfunctionally to bridge business needs and technical solutions ensuring seamless integration and optimal performance.

Incident Management:

• Field and address problem tickets from endusers diagnosing and resolving application and software issues related to servers databases and other missioncritical systems.
• Document incidents and resolutions comprehensively to maintain a knowledge base for future reference.

Troubleshooting and Issue Resolution:

• Monitor Coupa application performance and proactively address any technical issues.
• Conduct root cause analysis and implement preventive solutions to avoid recurring issues.

Integration Monitoring:

• Oversee daily monitoring of data integrations across platforms identifying and resolving integration issues.
• Log into Oracle when necessary to crosscheck or trigger integrations (training will be provided if required).

System Maintenance and Updates:

• Coordinate with IT teams to manage system updates patches and maintenance tasks.
• Test and validate all updates before deployment to prevent service disruptions.

User Support and Training:

• Assist users with application functionality and provide training as needed.
• Develop user guides and documentation to support endusers.

Continuous Improvement:

• Stay updated on new developments and best practices in Coupa and related technologies.
• Proactively recommend and implement improvements to enhance application performance and user experience.

CrossTraining and Backup Support:

• Collaborate with team members to ensure comprehensive application support coverage.
• Crosstrain in other support areas to provide backup support when needed.

CrossFunctional Collaboration:

• Work closely with various business units and technical teams to address their unique needs.
• Facilitate communication and collaboration to ensure application support aligns with broader business objectives.

Other Miscellaneous Tasks:

• Occasionally perform administrative tasks such as user creation or updates in other systems as needed. (Training and access will be provided if required.)

Preferred Qualifications:

• Experience with Coupa application integration and working in crossfunctional teams.
• Ability to support USEST time zone.
• Strong organizational analytical and multitasking skills.

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