Workshop Supervisor
Posted on :
21-09-2024
Employer Active
1 Vacancy
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Job Description
- Basic competency in office productivity tools such as Microsoft Office Suite.
- Familiar with ERP Systems (Preferably Oracle).
- Arabic (Essential), with good command of English.
- In-depth understanding of automotive repair & maintenance industry standards, latest GCC market trends, and relevant regulatory requirements.
- Lead the Service Center Workshop through effective and efficient management of operations, ensuring superior service quality, and guiding a team of Technicians to exceed performance standards.
- Oversee daily workshop operations to ensure efficiency and quality.
- Manage workflow and scheduling to optimize technician productivity and customer satisfaction.
- Ensure all repairs and services meet quality standards.
- Lead, train, and mentor workshop staff, including mechanics and technicians.
- Manage team performance, conduct performance reviews, and foster a collaborative work environment.
- Address customer inquiries and concerns, ensuring high levels of customer satisfaction.
- Explain technical details and service charges to customers in an understandable manner.
- Design and implement service campaigns to attract new customers and retain existing ones.
- Ensure compliance with all safety protocols and legal regulations.
- Maintain a safe and clean workshop environment.
- Prepare detailed reports on workshop activities, including staff performance and resource utilization.
- Maintain accurate records of services performed, parts used, and costs.
Employment Type
Full-time
Company Industry
Department / Functional Area
Key Skills
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