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We are seeking a dedicated and empathetic A chat support agent Representative to join our team. The ideal candidate will be responsible for providing exceptional customer support via phone email or live chat. As a representative you will play a crucial role in ensuring that our customers receive the best possible experience resolving their issues promptly and efficiently.
The online chat representative may provide technical support resolve customer service inquiries or offer additional forms of realtime problemsolving
Qualifications:
Key Responsibilities:
You might think that soft skills are less important for a webbased role than they are for other facetoface customer service jobs. But its not enough to Acrobatically answer questions in live chat.
So another of the live chat agent responsibilities is to make the conversations they have with customers meaningful. And that requires soft skills.
Beyond crosstraining on other channels broader customer service training is another key part of a chat agents job. Live chat agents commonly undergo onthejob training. Typically this includes technical training policy training soft skills training and the like.
While the company should provide this training its the responsibility of the agent to engage with the opportunity to touch up and improve their skills.
Work Location: Remote USA Only
Remote Work :
No
Full Time