Risk And Payments Agent
Risk And Payments Agent
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Job Description
Risk and Payments Agent
Are you ready to take the next step in your career within the iGaming industry Join an industryleading iGaming service provider in Limassol as Risk and Payments Agent.
Your Profile:
You possess strong proficiency in English with excellent communication skills. You have a keen attention to detail and a commitment to maintaining highquality work. Additionally you are computer literate with proficiency in Excel enabling you to manage data effectively. You are also flexible and able to work shifts as required.
Responsibilities:
- Process account opening for the registered clients in accordance with KYC procedure.
- Amend existing client accounts (i.e. valid documents updated information).
- Monitoring customer accounts to detect fraudulent patterns.
- Communicate with banks and payment providers
- Investigating reporting and undertaking remedial action on suspicious account transactions to protect business from financial loss.
- Utilization of fraud and payments systems to optimize deposit conversion percentages and keep chargeback ratio within acceptable limit.
- Reviewing and processing all withdrawal requests.
- Contributing and ensuring compliance.
- Resolving customer queries.
- Interacting with other departments as necessary to meet clients needs.
- Liaise with management for any issues.
Requirements:
- Ability to work 24/7 shifts on rotation
- Experience is preferred but not mandatory
- Excellent command of the English language
- Attention to details and quality of work
- Computer literate and proficient user of Excel
- European citizenship.
Working Hours:
- Monday to Sunday (5 day shifts) 08:00 16:00 & 16:00 00:00 & 00:00 08:00
Info & Benefits:
- Starting monthly salary: 1320 Gross.
- Extra payment for each night shift worked (average 5 per month).
- Quarterly bonus (after your probation period).
- Career development and paid training.
- Medical Health Insurance.
- Complimentary lunch.
- Team Building Activities.
- Monetary voucher on Birthdays and additional occasions.
- Employee Discounts scheme.
- Unlimited daily snacks and beverages.
- Supportive and positive working environment.
For more information or to apply please send your CV via email to
Remote Work :
No
Employment Type
Full Time
