Senior Manager Service - APJ
Senior Manager Service - APJ
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Job Description
Work Schedule
Standard (MonFri)
Environmental Conditions
Various outside weather conditions
Job Description
About Company:Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science with annual revenue of approximately $44 billion. Our Mission is to enable our customers to make the world healthier cleaner and safer. Whether our customers are accelerating life sciences research solving analytical challenges growing efficiency in their laboratories improving patient health through diagnostics or developing and manufacturing lifechanging therapies we are here to support them. Our distributed team delivers an outstanding combination of innovative technologies purchasing convenience and pharmaceutical services through our industryleading brands including Thermo Scientific Applied Biosystems Invitrogen Fisher Scientific Unity Lab Services Patheon and PPD. Our Innovative Laboratory technologies Services makes it easier for customers.When youre part of the team at Thermo Fisher Scientific youll do important work. Surrounded by collaborative colleagues youll have the support and opportunities that only a global leader can give you. Our respected growing organization has an exceptional strategy for the near term and beyond. Take your place on our strong team and help us make significant contributions to the world.Discover Impactful Work:
- Carry out onsite installation qualification repairs preventive maintenance and onsite/ virtual support of Thermo Fisher Scientifics range of LSMS (Life Sciences Mass Spectrometry) / IOMS (Inorganic Mass Spectrometry) equipments in professional reliable and customerorientated manner.
- Will be primarily responsible for Asia Pacific Region (excluding China)
- Conduct training sessions for customers on the equipment operation calibration and maintenance.
- Ensure compliance with customer SLA (Service Level Agreement) industry standards and internal critical metric objectives.
- Strictly adhere to all local safety regulations and company policies during field operations.
- Achieve service revenue target by promoting company products building strong customer relationships and collaborating closely with commercial and operations teams.
- Respond promptly and proactively to the customer needs maintaining close relationships with Company Sales Marketing and Service teams to ensure quality resolutions for all service and product issues.
- Perform your duties efficiently and a commercially appropriate manner.
Education
- Bachelors Degree in Instrumentation / Electronics Engineering.
Experience
- 10 years of handson experience servicing Mass Spectrometry (LCMS/GCMS/Inorganic MS) equipment.
Knowledge Skills Abilities
- Conduct onsite installation of MS equipment and follow testing procedures to ensure accurate working.
- Conduct onsite scheduled planned maintenance visits.
- Provide onsite / virtual troubleshooting and repair support for customers.
- Cultivate and develop positive working relationships with customers end users and company personnels.
- Timely completion and submission of the FSR (field service reports).
- Provide training for customers and users on systems operation / maintenance.
- Escalate the outstanding service issues with system in timely manner.
- Provide feedback over product quality to factory.
- Must have strong interpersonal and effective communication skills.
- Work independently and as part of a group to accomplish individual and team objectives as well as resolve routine customer concerns.
- Demonstrate Thermo Fisher Scientific values Integrity Intensity Innovation and Involvement
Benefits
We offer competitive remuneration annual incentive plan bonus healthcare and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative forwardthinking organization and outstanding career and development prospects. We offer an exciting company culture that stands for integrity intensity involvement and innovation! At Thermo Fisher Scientific each one of our 100000 extraordinary minds have a unique story to tell.
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Remote Work :
No
Employment Type
Full Time
