Sales Tech Support engineer

We are traide AI a groundbreaking deep tech VCbacked B2B startup powered by AI ( we did AI long before the hype ) .

Our breakthrough in revenue with an increase of over 10x in the past year positions us at the brink of a significant expansion phase. By developing a risk analysis and prediction engine that is based on our customs classification solution were already transforming the landscape of international trade.

Our product team and vision have convinced already prestigious partners like PwC and our customer base includes industry juggernauts such as Siemens ecommere Heros like KoRo alongside other notable figures in industry. We are rapidly solidifying our leadership position within the EU while eyeing global expansion . We are on the lookout for an exceptional individual to join our compact yet highly skilled team playing a pivotal role in our ongoing journey.

Does this sound like the kind of dynamic professional environment youre looking for

Tasks

As a Sales / Tech Support engineer you will bridge the gap between our technical solutions and our customers needs. Youll be responsible for providing handson technical support working closely with both our internal teams and customers to ensure customer activation and support needs are met to the highest level of satisfaction and prioritiy. Your expertise will help our success team to close more deals by clearly articulating our technology and products value.

Key Responsibilities:

• Collaborate with the customer success team to understand customer requirements provide presales technical support
• Participate in demos/discussions with potential customers explaining technology and product features in a clear and engaging manner.
• Assist customers in their product onboarding owning the account configuration and with existing systems.
• Serve as the primary technical contact for iexternal stakeholders resolving customer issues in a timely and effective manner.
• Work closely with the engineering and product teams to provide feedback and suggest improvements based on customer needs and experiences.
• Provide training and ongoing technical guidance to customers ensuring they can maximize the value of our products.
• Document issues troubleshooting techniques and solutions to help us build a usefull backoffice system with extended support knowledge base
• Stay up to date on industry trends and new technologies providing insights to improve the customer experience.

Requirements

• Proven experience as a Sales or Technical Support Engineer or in a similar customerfacing role.
• Handson experience of APIs and integration processes scripting with Python and troubleshooting tools.
• Excellent communication and presentation skills able to translate complex technical information into clear understandable terms.
• Problemsolving mindset with a passion for troubleshooting and helping customers.
• Ability to manage multiple priorities in a fastpaced environment.
• A degree in Engineering Computer Science or a related field (or equivalent work experience).

Benefits

So why choose traide AI

Handson Impact: In our startup your work wont sit on the shelf. Youll see your designs come to life quickly as part of a continuous product release cycle.

Fast Growth: As we grow so will you. Theres plenty of room for learning and your input will directly shape the future of our product.

Crossfunctional Collaboration: Youll work closely with product engineering and leadership teams gaining insight into every step of the development process.

Innovative Environment: Be part of a team thats always experimenting optimizing and innovating to deliver a toptier product experience.

Our work culture is flexible and grounded entirely in trust and integrity where everyone strives to grow & learn

We look forward to receiving your application and getting to know you better

If you have any questions just email us.