Customer Success Manager- Compliance Engineering
Customer Success Manager- Compliance Engineering
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Job Description
Founded in 2010 Luware is a leading SaaS provider specializing in innovative contact center and conversation recording solutions. Our Microsoftcertified solutions are designed to streamline customer interactions. Were committed to innovation and growth fostering a culture that embraces agile methodologies and flexible work arrangements.
We are looking for an experienced tech savvy selfdriven person who will ensure an outstanding and smooth support of our customers within Compliance Engineering.This unique role is a maternity cover (1 year fixed contract) is based in our modern office in London City.
Your Responsibilities
- Relationship Management: Build and nurture longterm relationships with customers acting as their primary point of contact for any queries or issues
- Customer Advocacy: Serve as the voice of the customer within the company advocating for their needs and feedback to improve our products and services
- Proactive Support: Monitor customer health metrics and proactively address any issues or concerns to prevent churn and ensure customer satisfaction with assistance from engineers in the team
- Upsell and CrossSell: Identify opportunities for upselling and crossselling additional products or services that align with the customers needs and objectives
- Customer Feedback: Collect and analyse customer feedback to inform product development and improve customer experience
- Customer Interaction: Server as the main customer escalation and contact point for support issues and product queries
- Assist the team in delivering on customer specific audit controls
- Coordinate new customer projects with engineering teams
- Managing new customer orders and customer license reports
Your skills
- Experience in a Customer focused SpecialistRole mandatory
- Ability to understand customers with their urgent needs and guide them accordingly through the issue in a solutionoriented manner (Within a SaaS organization is a great plus)
- Fluent very good English other languages a plus
- Strong problemsolving abilities and a proactive approach
- Selfdriven person who takes responsibility
- Customerfocused mindset able to listen to customer or partner problems and understand the impact issues can have on them
- Experience with communications platforms such as Microsoft Teams is a big plus
- Ability to work independently as well as collaboratively
- Positive attitude and ability to collaborate in a teamoriented environment
Our Offer
- Challenging interesting work in a varied field with a high level of personal responsibility
- A dynamic motivating working environment that leaves room for the realisation of your ideas and promotes your personal development
- Regular team events and the opportunity to work in one of the Luware offices for up to one month as part of our exchange programme
Employment Type
Full Time
