drjobs Front Desk Receptionist

Front Desk Receptionist

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1 Vacancy
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Jobs by Experience drjobs

1-3years

Job Location drjobs

Essex County, NJ - USA

Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description


HerMD is seeking a Front Desk Receptionist to join our team in Millburn NJ!

Our front office HerMD Team members are the first faces our patients see when they enter our building! Therefore the successful candidate will possess a positive attitude a smiling face and exceptional organizational and customer service skill set.

This position is a full time position (5 days per week). M W Th F 8:00AM 4:30PM T 11:00AM 7:00PM (late night).

Other responsibilities will include but are not limited to the following:

  • Opening and closing office

  • Greeting and assisting patients and visitors

  • Answering phones and returning messages

  • Routing messages to appropriate channel

  • Fielding sales reps/vendor calls and visits to the office

  • Navigating EMR/PM system

  • Checking in GYN and Spa patients and providing them with appropriate paperwork

  • Ensuring patient paperwork is completed thoroughly and input into EMR/PM system accurately

  • Familiarity with scanning printing faxing and other traditional office tasks

  • Collecting copays/patient balances

  • Checking patients out and collecting payments for cashbased services

  • Allocating patient payments in EMR/PM system

  • Schedule auditing and management

  • Providing patients with samples/brochures requested by provider

  • Scheduling and rescheduling patients

  • Fielding patient Billing questions and referring them to the proper channels

  • Maintaining knowledge of Spa services and Retail products

  • Helping patients redeem ecommerce gift cards

  • Log/redeem patient reward points through 3rd party websites

  • Accepting mail/packages for office

  • Maintaining/tidying office supplies

  • Cleaning/sanitizing reception and patient lounge area

  • Assist in supplies ordering/inventory

  • Assist team with shared officetasks (i.e. breakroom maintenance bathroom supplies/stocking garbage collection etc)

  • Notifying providers/MA staff with schedule changes

  • Monitoring and updating multiple software program/apps used at the front desk

About HerMD

The care that patients deserve is here. At HerMD we are revolutionizing women s healthcare.


From gynecology and menopause to sexual health and medical aesthetics our centers provide a safe trusted space for our patients to address all their health concerns shame and stigmafree.


We offer inperson and virtual care with an expert team of boardcertified OBGYNs healthcare providers aestheticians and a vast network of referral partners.


By joining HerMD you are joining a passionate team on a mission to educate advocate for and empower our patients. We hope you join us on our mission!



Requirements

Requirements

  • 1 year of medical office front desk experience required

  • ObGYN or UroGYN experience is preferred

  • 1 year of office experience required

  • Data entry experience is preferred

  • 1 year of customer service experience is preferred

  • Strong organizational skills are required

  • Willingness to participate in Marketingrelated events for office location

  • Work Location: Millburn NJ 07041


Benefits

Benefits

  • 401(k)

  • Dental insurance

  • Health insurance

  • Paid time off

  • Vision insurance



* Opening and closing office * Greeting and assisting patients and visitors * Answering phones and returning messages * Routing messages to appropriate channel * Entering Sevocity tasks * Checking in lab patients, alerting Clinical care team for orders * Checking in GYN patients and providing them with appropriate paperwork * Ensuring patient paperwork is completed thoroughly * Scanning and uploading patient insurance/license and confirming eligibility * Collecting copays and reminding patients of balances and collecting payments * Checking patients out and collecting any procedure payments * Scheduling patients for follow up appts * Providing patients with samples/brochures requested by provider * Rescheduling patients when provider schedule changes * Handling patient billing questions and refer them to the proper channel * Checking in spa patients * Ensuring that spa patient forms have been completed or assisting patients with filling out forms on an IPad * Assisting spa patients with product or service questions * Checking out spa patients and collecting payment for services and/or products * Helping patients redeem their gift cards * Logging/redeeming patient rewards points * Assisting patients with Venmo tip payments to spa providers * Creating daily checkouts for gyn and/or spa and attaching all necessary forms * Accepting mail/packages for the office * Fielding sales reps/vendor calls and visits to the office * Keeping reception area clean and sanitizing front desk area and office supplies * Monitoring bathroom supplies * Notifying providers/MA staff with schedule changes * Selection of music and monitoring of office sound system * Monitoring and updating of multiple software program/apps used at the front desk

Employment Type

Full Time

About Company

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