Bilingual Onsite IT Desktop Support Team Lead
Posted on :
20-09-2024
Employer Active
1 Vacancy
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Job Description
As an Onsite IT/ Desktop Support Team Lead you will ensure and deliver excellent IT services to our client/ end users and execute all assigned IT activities along with the existing team members (5 engineers) located in Japan. As a part of the Local Onsite IT support team you will ensure clients daytoday IT operations and when/ as needed visit different sites within Japan to provide support. You will follow Global IT Operations guidelines ensure compliance and seek improvements whenever feasible.
Key Responsibilities :
- Team Management: Lead and mentor the desktop support team
- Infrastructure Management: Oversee desktop infrastructure design deployment and maintenance
- Technical Support: Provide advanced support and troubleshooting for desktop systems
- Process Improvement: Develop and implement desktop management best practices
- Security Management: Ensure desktop systems are secure and compliant
- Collaboration: Coordinate with other IT teams for integrated solutions
- Project Management: Lead desktop infrastructure projects to successful completion
- Client and Vendor Management: Manage relationships with the client hardware and software vendors
- Reporting: To management and client as needed
Requirements
- Bachelor s degree in IT Computer Science or related field
- 8 years in IT infrastructure support and management with 3 years in a leadership/ team management role
- Expertise in desktop infrastructure (Windows and macOS)
- Proven desktop support and troubleshooting experience
- Knowledge of desktop security and compliance
- Strong leadership and communication skills
- Problemsolving and analytical abilities
- Experience in project and vendor management
- Relevant certifications (e.g. CompTIA A Microsoft Certified: Modern Desktop Administrator) are a plus
- Bilingual of English and Japanese (highbusiness level (N2) with solid experience working in a Japanese speaking work environment)
- High business proficiency in reading writing/ typing and speaking in both languages
As an Onsite IT/ Desktop Support Team Lead, you will ensure and deliver excellent IT services to our client/ end users and execute all assigned IT activities along with the existing team members (~5 engineers) located in Japan. As a part of the Local Onsite IT support team, you will ensure client's day-to-day IT operations and when/ as needed, visit different sites within Japan to provide support. You will follow Global IT Operations guidelines, ensure compliance, and seek improvements whenever feasible.
Key Responsibilities :
- Team Management: Lead and mentor the desktop support team
- Infrastructure Management: Oversee desktop infrastructure design, deployment, and maintenance
- Technical Support: Provide advanced support and troubleshooting for desktop systems
- Process Improvement: Develop and implement desktop management best practices
- Security Management: Ensure desktop systems are secure and compliant
- Collaboration: Coordinate with other IT teams for integrated solutions
- Project Management: Lead desktop infrastructure projects to successful completion
- Client and Vendor Management: Manage relationships with the client, hardware and software vendors
- Reporting: To management and client as needed
Requirements
- Bachelor s degree in IT, Computer Science, or related field
- 8+ years in IT infrastructure support and management, with 3+ years in a leadership/ team management role
- Expertise in desktop infrastructure (Windows and macOS)
- Proven desktop support and troubleshooting experience
- Knowledge of desktop security and compliance
- Strong leadership and communication skills
- Problem-solving and analytical abilities
- Experience in project and vendor management
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are a plus
- Bilingual of English and Japanese (high-business level (N2+), with solid experience working in a Japanese speaking work environment)
- High business proficiency in reading, writing/ typing and speaking in both languages
Employment Type
Full Time
Key Skills
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