Coordinate with end users for “business” assistance/consultation, realize specific configurations, and data management
Monitor dedicated application servers, license servers, and database servers
Follow IT Preconizations (Eg. Security rules, M2C, OS Migration, etc.)
Manage IS Integration & Deployment (Client & Server Side)
Monitor application usage & Syensqo EA portfolio
Improve support processes and coordinate with the service-desk the level1 support for users, handle level 2 escalations and coordinate level 3 with vendors/editors until resolution
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