Knowledge Centered Support Manager
Knowledge Centered Support Manager
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Job Description
Working at Mercell
At Mercell were on a mission to revolutionise public procurement making it accessible and effortless for everyone involved. Imagine a world where public buyers and visionary suppliers come together seamlessly to make a great deal easier and shape the future. Thats what were all about.
With a dynamic culture built on continuous growth trust and collaboration Mercell offers an environment where your talents can thrive. You will be part of an international environment with ambitious and dedicated colleagues who are passionate about what they do and supported to be themselves.
Together lets shape the future and create real value for society one innovative solution at a time.
Your Mission
The Knowledge Centered Support Managerplays a pivotal role at Mercell in overseeing the strategic implementation of knowledge management principles. This role involves cultivating a culture of continuous learning and collaboration by leading the creation and curation of a comprehensive knowledge base. Additionally they guide teams through the adoption of KnowledgeCentered Support driving the transition toward a digital knowledgesharing environment.
As a Knowledge Centered Support Managerat Mercell you will be part of the Digital Learning and Engagement team within theCustomer Officeand report to the Lead of Digital Learning and Engagement. We are a team of passionate learning and engagementprofessionals responsible for ensuring that our customers receive efficient and effective support growing customer experience and fostering customer satisfaction and loyaltywhile supporting broader institutional learning and engagement.
We see the following qualities as important to thrive and evolve in this role:
- Serviceminded accountable thorough positive attitude
- Selfstarter; able to make use of downtime efficiently and productively
- Curious and fast learner
- Avid collaborator; keen to share problemsolve and brainstorm
Core Responsibilities
- Content Creation and Curation: The creation and curation of knowledge base content ensuring accuracy relevance and accessibility. Implement strategies to regularly review and update existing content to reflect changes in products services or processes.
- Quality Assurance: Establish and enforce quality assurance processes to ensure the accuracy and reliability of knowledge base content. Implement feedback mechanisms to capture user input and continuously improve the quality of the knowledge base.
- Change Management: Guide teams through the adoption of KnowledgeCentered Support facilitating the transition to a digital knowledge sharing environment.
- Collaboration and Communication: Foster collaboration among different teams to encourage the sharing of knowledge and best practices. Communicate effectively with stakeholders including team members leadership and endusers to promote understanding and support for KCS initiatives.
Required Qualifications
- Bachelors degree in Information Management Library Science Business Administration or related field. Or equivalent experience in knowledge management or related field.
- Proficiency in knowledge management systems and tools.
- Excellent organizational communication and analytical skills.
- Ability to work collaboratively and manage multiple priorities.
- C2 level English proficiency
- The right to work in one of the listed locations
Preferred Qualifications
- Certification in KnowledgeCentered Service (KCS) or related methodology.
- Experience with AI tools and automation in knowledge management.
- Experience with Atlassian.
- Project management experience or certification.
- B2 level or higherproficiencyin additional languages such as Swedish Danish Finnish Dutch and/or Norwegian.
Start date:January 2025
Duration:Full time
Workplace type:Hybrid remote
Location:May be based in the following locations where Mercell has a legal entity such as Sweden Norway Netherlands Denmark and Finland.Mercell is not offering visa sponsorship or relocation support for this position.
Application Deadline: 20.10.2024.However do not wait to submit your application we will read applications and talk to potential candidates as we receive them
What we offer
As a fast growing technology company we are committed to taking care of our employees through initiatives such as hybrid work to support worklife balance health and insurance plans (may differ per country/office) pension plans paid parental leave social happenings and competitive salary packages. Please see get more insights on what to expect of perks benefits and culture when joining Mercell.
Has this sparked your interest
Then we cant waitto have you join our missionand looking forward to receiving your application!
If you have questions for this position we are happy to chat with you. Please reach out toHeather Camp Lopes Digital Learning and Engagement Lead.
Email:
We may carry out background checks on applicants to verify information that appears on CVs and other documentation. This background check is carried out by an external party and is not carried out without the consent of the applicant. Current applicants will receive further information about this.
Employment Type
Full Time
