Admin amp Customer Service yst - Part Time

Are you a detailoriented and customerfocused professional looking for a parttime role We are seeking an Admin & Customer Service Analyst to join our team in Italy. In this role you will provide essential administrative support and ensure exceptional customer service. This is a remote position with a 50% parttime commitment perfect for those seeking a flexible work arrangement.

Key Responsibilities: Administration:

• Check and record customer payments.
• Support in preparing documents for public tenders.
• Assist with debt collection.
• Perform backoffice and frontoffice activities.

Customer Service:

• Respond to customer comments suggestions complaints and problems to ensure satisfaction.
• Process daytoday customer enquiries via email and resolve issues.
• Provide customers with information on company policies and procedures.
• Investigate and forward complex complaints.
• Assist customers with returns exchanges or refund requests and issue credit notes.
• Input new customer master data into ERP systems.

Minimum Requirements:

• Previous experience in customer service roles (preferred).
• Proficiency in Excel.
• Basic knowledge of the English language.
• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Basic knowledge of computer use and software applications.
• Ability to handle customer interactions in a courteous professional and empathetic manner.
• Active listening skills to understand customers needs and concerns.
• Problemsolving orientation to resolve customer requests or problems quickly and effectively.