Senior Technical Support Officer
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Not Mentionedyears
Not Disclosed
Salary Not Disclosed
Saudi Arabian
N/A
1 Vacancy
Job Description
Educational Qualification: Obtaining an educational degree in computer science, information technology, or a related field.
Understanding of technical systems: Comprehensive knowledge of operating systems, software, and technical devices used in the company.
Problem-solving skills: The ability to diagnose and solve technical problems faced by users effectively and quickly.
Technical support: The ability to provide technical support through multiple channels, such as phone, email, and live chat, while providing professional solutions.
Good communication: Effective communication skills to interact with users, understand their problems, and provide solutions clearly and in an appropriate manner.
Documentation skills: The ability to document problems and solutions and prepare reports on technical cases to improve the process and ensure prompt response.
Time management: The ability to manage time effectively to handle multiple support requests and ensure timely service.
Employment Type
Full-time
