Senior Technical Support Officer

Educational Qualification: Obtaining an educational degree in computer science, information technology, or a related field.

Understanding of technical systems: Comprehensive knowledge of operating systems, software, and technical devices used in the company.

Problem-solving skills: The ability to diagnose and solve technical problems faced by users effectively and quickly.

Technical support: The ability to provide technical support through multiple channels, such as phone, email, and live chat, while providing professional solutions.

Good communication: Effective communication skills to interact with users, understand their problems, and provide solutions clearly and in an appropriate manner.

Documentation skills: The ability to document problems and solutions and prepare reports on technical cases to improve the process and ensure prompt response.

Time management: The ability to manage time effectively to handle multiple support requests and ensure timely service.