Field Engineer L2 UK
Field Engineer L2 UK
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Job Description
We are seeking a highly skilled and proactive Level 2 Field Engineer to support a dynamic client environment based in Slough. The ideal candidate will assist endusers with technical issues monitor network systems and ensure the smooth functioning of PCs and peripherals. The role requires troubleshooting expertise the ability to work under pressure and a keen focus on delivering highquality customer service.
Key Responsibilities:
- Provide onsite and deskside support to endusers.
- Troubleshoot and resolve PC issues following guidance from Level 2 engineers or designated points of contact.
- Ensure all incidents and requests are handled within the established SLAs in a highpressure environment.
- Build configure and troubleshoot hardware including installation of companystandard images on PCs and laptops.
- Maintain accurate and uptodate records of all tickets daily.
- Support meeting room environments including video conferencing setups.
- Provide technical support for peripherals like printers scanners and mobile devices (iPads iPhones Android).
- Assist with data backup and restoration as needed.
- Provide "smart hands" support for data center equipment replacing components as directed.
- Conduct routine maintenance tasks such as daily tape changes for backups and managing tape libraries.
Requirements
Behavioral Skills Required:
- Excellent customerfacing skills with a professional appearance.
- Demonstrates initiative and independent problemsolving abilities.
- Builds effective relationships with team members and across departments.
- Capable of adhering to company standards for conduct and ethical practices.
- Works efficiently under minimal supervision demonstrating strong organizational skills and the ability to prioritize tasks.
Technical Skills & Experience Required:
- Minimum 3 years of onsite technical support experience.
- Experience with Call Logging systems.
- Strong working knowledge of Windows 7/10 and Microsoft Office applications.
- Familiarity with MAC support is a plus.
- Experience with mobile devices including Android and iOS.
- Competency in troubleshooting building and configuring both legacy and current PC/laptop hardware.
- Familiarity with Microsoft SCCM.
- Ability to replace defective hardware components as identified.
- Handson experience with data center equipment including installation troubleshooting and cable management.
- Excellent communication skills in English.
Preferred Certifications:
- CompTIA certifications (e.g. A Network).
- Microsoft certifications (e.g. MCP MCITP MCSE) either completed or in progress.
- Opportunity to work in a dynamic and fastpaced environment in Slough.
- Enhance your skills by working on diverse and complex technical issues.
- Be a part of a collaborative team focused on delivering outstanding customer support.
Apply Today! If you have the technical expertise and a passion for customer service we encourage you to submit your application.
Location: Slough United Kingdom
Windows operating systems (7-10) MS Office 365 PC hardware troubleshooting Antivirus solutions Mobile device management (iOS and Android) Windows PC/laptop management Helpdesk ticketing systems
Employment Type
Full Time
