Account Manager - OEM

ACCOUNT MANAGER (Permanent)

Our client an established international organization with its headquarters in WNY is looking to hire an Account Manager to join their growing team. This is a newly created role due to growth will work on the OEMside of business and reports directly to the Head of Customer Support.

Responsibilities:

• Act as the initial point of contact for toptiered OEM accounts providing outstanding customer service at all times
  
• Develop and maintain relationships to ensure positive overall customer experiences
  
• Act as an owner of each account understanding the insandouts of their specific needs
  
• Tailor the approach to each customer making adjustments to fit to their individual specifications
  
• Respond to inquiries in a timely manner providing solutions to issues as they arise
  
• Escalate complex issues to upper management when necessary
  
• Manage OEM customer projects though completion to ensure proper planning resource allocation scheduling and deliveries
  
• Monitor progress of each project to ensure completion in a timely manner
  
• Collaborate with various internal departments to ensure timeliness of both deliveries and issue resolution
  
• Oversee any order changes or returns for customers
  
• Regularly follow up on order backlogs to keep customers informed of any issues or delivery status changes that may arise
  
• Accurately document project progress and generate reports that outline customer experience metrics timelines resolution rates etc. presenting these to upper management and key stakeholders
  
• Audit current processes and provide suggestions for improvement in order to drive the success of the company
  
• Work well independently as well as part of a team
  
• Maneuver from one project to another with ease
  
• Other duties as assigned
  

Details:

• Position is full time direct hire
  
• 100% Inoffice
  
• Schedule: Monday thru Friday 8:00am5:00pm EST
  
• $65000 $70000 annually depending on experience
  
• Excellent benefits 401k PTO paid holidays
  
• 3 years in Customer Service Project management or related; preferably with a focus on OEM or industrial accounts
  
• Bachelors Degree in Business Administration Project Management or related
  
• Strong communication skills (written and verbal)
  
• Strong interpersonal skills
  
• Detail oriented with the ability to multitask/prioritize obligations
  
• Strong computer skills
  
• Relocation not available
  
• Candidates must be authorized to work in the United States; Visa sponsorship is not available
  
• All employees and applicants please know that you have access at all times to New York State and Federal Labor Laws and Posters at the Government Agency websites: ;