Senior Global Client Success Manager

Were Apryl part of the Progyny Inc family.

Our shared mission To make fertility and familyforming care accessible everywhere breaking down barriers so that anyone can start a family no matter where they are. With Progynys support were set to amplify our impact globally reaching more individuals and families than ever before.

About the role:

As a Senior Global Client Success Manager you will be instrumental in building and maintaining strategic relationships with Apryls and Progynys enterprise employer clients across multiple countries. The ideal candidate is a strategic thinker with a handson mentality. Youll manage complex multicountry client accounts ensuring ongoing relationship support identifying opportunities for growth and leading upsell initiatives. In addition youll be responsible for developing a global reporting framework and support USmanaged accounts with global reporting efforts.

Tasks

• Client relationship management:
• Serve as a healthcare consultant and trusted business advisor building strong customercentric relationships with clients at multiple levels.
• Ensure client satisfaction retention and engagement while identifying opportunities to grow revenue.
• Serve as a feedback loop for your clients internally.
• New client implementation:
• Lead the implementation of new clients by guiding them on benefit design funding claims and compliance.
• Document benefit requirements and ensure accurate benefit configuration by internal teams for a successful launch.
• Develop and present client and memberfacing collateral ensuring a smooth transition and clear communication.
• Global reporting & analytics:
• Establish a streamlined global reporting framework to provide clients and internal teams with relevant timely insights.
• Utilise a processoriented datadriven approach to drive automation and operational efficiency continually seeking ways to optimise workflows and client interactions.

Requirements

• Education:
• Bachelors degree or higher.
• Experience:
• 5 years of experience in customer success account management or a similar clientfacing role ideally in a highgrowth technology environment.
• Proven experience working with enterprise clients or employers with the ability to navigate complex relationships and deliver exceptional client outcomes.
• Strong project management skills with the ability to lead complex projects and manage multiple priorities simultaneously ideally with 12 years of consulting experience.
• Skills & Attributes:
• Excellent communication skills with the ability to empathisie listen and negotiate effectively. You can balance client needs with internal capabilities and constraints.
• Strong business acumen with an understanding of financial metrics client positioning and messaging for maximum impact.
• Datadriven mindset with a focus on process improvement and operational efficiency.
• Proficiency in developing and presenting compelling clientfacing materials and delivering impactful presentations.
• Flexibility to travel to clients location whenever needed

Benefits

• Annual gross salary range for Berlinbased applicants:
• Additional bonus program and company equity
• Fertility & family building benefit: Get access to our Apryl Platform and a 5.000 benefits budget
• Mental health benefit: Access to 1:1 sessions with experienced psychologists & inapp training & tools from Nilo Health
• Sustainable mobility benefit: Dance ebike subscription or monthly public transportation ticket (BVG)
• Hybrid work: Up to 2 days a week work from home
• Remote work: Up to 8 weeks per year

If you are passionate about building strong client relationships have a proven track record in customer success or account management and are eager to make an impact in a fastgrowing company we would love to hear from you! Come and join us for a diverse and inclusive workplace and use Tech for Good!