Sales Chat Support Non Voice

This is a remote position.

Schedule:

• Parttime flexible shifts including overnight and afternoon
  
• 48 hours per week (6 days per week)
  
• 4 fulltime headcount required
  

• 2x staff at 12AM8AM Marrickville NSW (Includes 30 minutes paid break)
  
• 2x staff at 4PM12AM Marrickville NSW (Includes 30 minutes paid break)
  
  

Client Overview

Join a dynamic rapidly expanding digital content management company at the forefront of the online entertainment industry. Our client manages multiple highprofile accounts on a leading content creation platform providing 24 7 support to ensure seamless user experiences and maximize engagement.

Job Description

As a Sales Chat Support you ll be the voice behind some of the most popular accounts on the platform. You ll engage in lively textbased conversations with a diverse audience building relationships and ensuring a positive user experience. This role offers the excitement of working in a cuttingedge industry from the comfort of your home with flexible hours to suit your lifestyle. You ll be part of a global team collaborating to provide roundtheclock support and maintain the online presence of various content creators.

Responsibilities

• Engage in dynamic textbased conversations with users
  
• Maintain exceptional English proficiency in all communications
  
• Adapt to flexible work hours including overnight shifts
  
• Respond promptly and appropriately to user messages
  
• Uphold company guidelines and maintain utmost professionalism
  
• Manage multiple conversations simultaneously
  
• Tailor communication style to different user preferences
  
• Drive user engagement and satisfaction
  
• Collaborate with team members to ensure 24 7 coverage
  
• Strictly adhere to data security and confidentiality protocols
  

Requirements

• Excellent English communication skills
  
• Ability to work a 6day work week
  
• Comfortable with flexible scheduling including overnight hours
  
• Proficiency in chatbased platforms and software
  
• Strong interpersonal skills with ability to build rapport quickly
  
• Reliable highspeed internet connection and personal computer
  
• Ability to work independently and as part of a global team
  
• Strong multitasking skills to manage multiple conversations
  
• Discretion and commitment to maintaining user privacy
  
• Adaptability to changing situations and user needs