Security Amabador

Duties:

This role represents Client as one of the first contact points a patient or visitor will encounter upon arriving to campus and serves as a critical team member in facilitating patient & visitor visits.

The Security Ambassador demonstrates professionalism effective communication and listening skills empathy and ability to effectively interact with patients visitors family members staff and others who may present to Client.

The Security Ambassador will establish and maintains a courteous respectful and helpful demeanour while assisting and engaging with patients visitors and other Client personnel.

In addition to providing overall presence the Security Ambassador will verify patient appointments communicate with colleagues within the practice to gather appointment details understand and enforce the institutional visitor policy following designated screening script and process flows enforce entrance utilization via the use of related visitor management equipment and any related policies (ex: masking badging) and may greet patients and visitors and assist in navigation.

The Security Ambassador primarily works at patient designated buildings/entrances to ensure policy enforcement and to monitor patient and visitor flow within the building.

Job responsibilities also include remaining calm and composed during stressful situations and effectively deescalating conflict or stressful situations (by use of AVADE Verbal Judo SIRA training).

This role may have view only access to the electronic medical record to support verifying information.

This role may interact with various security technologies such as visitor management system and passive weapons detection system.

This position will be required to work varied hours which may include days evenings days/evenings holidays and/or weekend with rotating days off.

Skills:

Demonstrated problemsolving and critical thinking skills.

Evidence of conflict management and resolution skills ability to pass training in AVADE Verbal Judo and/or SIRA training.

Demonstrates understanding and use of software programs and security related equipment.

Education:

A high school diploma/GED required.

Two years of previous customer service experience in healthcare hospitality or service industry required.

Required:

Corporate Security

Fulltime 84 hours per two weeks pay period

Hospital Schedule 6:00 AM 6:00 PM.

Week 1: Wednesday Saturday Sunday Monday

Week 2: Thursday Friday Tuesday

Every Other Saturday and Sunday Worked and Parttime 40 hours per two week pay period Monday Friday 6 am 10 am.