Learner Success Coordinator
Learner Success Coordinator
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1-3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are looking for a handson Learner Success Coordinator who shares our passion for helping others grow.The ideal candidate will be versatile proactive and have a strong grasp of industry best practices. We re looking for someone who thrives on innovation and embraces a growth mindset! If you re techsavvy energetic and eager to go beyond the typical 95 to make a meaningful impact this could be the perfect fit. With our ambitious plans for expansion this role offers significant opportunities for career growth and the chance to evolve with our rapidly scaling company. Passion and commitment to the learning and development field coupled with a drive for academic excellence are essential.
Duties and Responsibilities include but not limited to:
- Responsible for all general learning and academic tasks such as learner onboarding support course quality assurance and learner guidance.
- Provide the Learner Success Coach with the required backend support.
- Act as a point of contact via email and phone for learners seeking support for pastoral technical and academic issues via the general services desk.
- Confirm with Industry Experts & Learner Success Coaches courses that are running.
- Weekly checkins with the Learner Success Coaches for alignment.
- Monitor and update learner tracking tool and generate reports for business.
- Action all queries and manage Zendesk and the dialer for allocated shifts alongside colleagues and respond within required time frames.
- Provide partnership support and coordination where required.
- Support the Learner Success Coach and ensures the processes and policies are adhered to per allocated partner.
- Maintain accurate records of all learner interactions in accordance with internal guidance and protocols in compliance with POPI and GDPR.
- Vet Gradebooks and learner results to ensure they are to the standards set in the Assessor Guide.
- Create and distribute certificates and statement of results per allocated partner.
- Ad Hoc duties which aligns with different business client and learner needs.
Requirements
Minimum qualification: Diploma in Business Management (NQF 6)
Bachelor of Business Administration BCom or a related field in Business Management
Experience:
At least 2 years of experience in coordination and academic support
A strong understanding of Higher Education regulations processes and the education landscape
Skills:
Work Environment:
A quiet and professional workspace at home
Shift work: 8:00 17:00 Mondays to Fridays/ 12:0020:00 alternate Mondays and Wednesdays and Saturday 8:00 13:00
A minimum of 2 years coordination and academic experience and skills Knowledge and understanding of Higher Education regulation, processes, and landscape A passion for administration, coordination, learner support and reporting in the academic space Exceptional communication and time management skills Stable and fast internet and quiet work environment at home
Employment Type
Full Time
