Position: Customer Service Representative (German)
Location: Porto Portugal
Work model: Onsite
Employment type: fixed term (6 months) with possibility of extension / permanent contract
Remuneration: Base salary bonuses
DUTIES AND RESPONSIBILITIES:
- Handle all incoming contacts from bank clients via phone chat and email (appointments income statements PIN/TAN orders for online banking implementation of card blocking mediation between the customer and other bank branches feedback)
- Provide excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve the overall customer experience
- Use adequate tools processes and/or methods to ensure the provision of accurate valid and complete information
- Present the product range in a salesoriented way support of central marketing campaigns
REQUIREMENTS:
- Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level)
- Ability to listen actively identify apply and explain your product and/or service expertise with clarity and solve issues in the first contact with customers
- Ability to take stressful situations well
OFFER:
- A relocation support
- Working hours Monday Friday 8 AM 5 PM with a possibility of change to 8:00 am 8:00 pm in the future
- 2 weeks of training 1 week of nesting (100% on site)
- A dynamic and creative team with positive and friendly atmosphere
- Food vouchers
- Guidance and tools to reach your full potential
To apply for this position and to explore many other exciting opportunities visit and apply through our career page:
- 950 base 450.00 l. bonus 167.86 meals up to 200.00 p. bonus
- Start 11th October
- Abroad: 4 weeks in a hotel up to 700 reimbursement after 90 days From Portugal: 2 weeks hotel up to 150
- Workplace: Porto Office Park
Remote Work :
No