Customer Relations Specialist
Customer Relations Specialist
Posted on :
18-09-2024
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Job Description
Job Title: Customer Relations Specialist
Industry: Mining/Logistics
Location: Phnom Penh
Responsibilities:
- Customer Support: Address inquiries resolve issues and provide product/service information to Chinesespeaking customers.
- Relationship Management: Build and maintain strong relationships with clients to ensure customer satisfaction and retention.
- Communication: Serve as the primary point of contact for Chinesespeaking clients handling phone calls emails and live chats.
- Feedback Handling: Gather customer feedback and relay it to relevant departments to improve services and products.
- Problem Resolution: Quickly address and resolve customer complaints or concerns escalating as needed.
Requirements:
- Bachelors degree in Business Communications or a related field.
- Fluency in Chinese.
- Strong communication and interpersonal skills.
- Experience in customer service or client relations preferred.
- Ability to multitask and handle a fastpaced environment.
Working Hours:
- Mon Fri: 8:30 am 5:30 pm (1 hour lunch break)
- Saturday: 8:30 am 12:00 pm
Salary:
- Negotiable
Contact Information:
- Email:
- Phone/Telegram: (855)
- Telegram ID: @jtccscareers
- Website:
- Address: 7th Floor SV35 Office Building Mao Tse Tong Blvd Phnom Penh 12302
Remote Work :
No
Employment Type
Full Time
Key Skills
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